Job Description

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Job Title- Associate

Location-Bangalore

Role Description:

Production Support Engineer designs and implements technical solutions and configures applications in different environments in response to business problems. With the partial/ full ownership of Production platforms, an Engineer is required to ensure environment stability, expeditious and timely resolution of Production issues, ensuring minimal downtimes and continuity of services.

Further the Engineer investigates, proposes and implements various solutions, standardizing where possible, to ensures stability and reliability of the application platforms. The person performing the role may lead delivery of other members of the team and controls their work where applicable.

What we'll offer you:

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities:

• Supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures.
• Works with Delivery Services e.g. (Fabric, Infrastructure, Cloud) on improvements to service availability and resilience
• Owns the logs that track manual tasks, remediation and system improvement
• Second line of defence for Incident Management - gathering data for investigation and identification of root cause through to resolution
• Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production environment.

Application Analysis

• Carries out deep technical analysis of the production to identify performance, stability and resilience enhancements
• Assists in design and creation of NFRs through identification of further requirements

Incident Management

• Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution.
• Facilitates recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.

Problem management

• Investigates problems in systems, processes and services.
• Ensures PIR reporting and Root Cause Analysis
• Assists with the implementation of agreed remedies and preventative measures.
• Attends Program Meetings to prioritize owned stability and performance enhancements as identified in production

Change Management

• Assesses, analyses, develops, documents and implements changes based on requests for change.
• These could be technical and/or functional solutions as provided by Development and/or other Production Engineers ensuring segregation of duties
• Configure the application in response to business and/or technical problems and in accordance with provided requirements and agreed design principles

Release and deployment:

• Uses the tools and techniques for specific areas of release and deployment activities.
• Administers the recording of activities, logging of results and documents technical activity undertaken.
• May carry out early life support activities such as providing support advice to initial users.

Production Readiness and Testing

• Working closely with the Change teams in driving and embedding the Production readiness controls as part of the Software delivery lifecycle.
• Builds keep list of NFRs and ensures adherence through design forums
• Reviews requirements and specifications and defines test conditions
• Analyses and reports on test activities and reports risk and issues associated with own work.

Your Educational Credentials, Technical skills and experience:

Bachelor of Science degree from an accredited college or university with a concentration in Computer Science or Software Engineering (or equivalent) - with a minor in Finance, Mathematics or Engineering.

Preferably candidates with below NextGen skills but not limited to:

• Hands on experience on Oracle PL/SQL, Unix, Shell Scripting, Core Java.
• Strong understanding of messaging middleware like Solace, MQ, Kafka.
• Prior working experience of working and implementing DevOps tools.
• Strong exposure to SRE culture and production / application support role.
• Understanding of Agile and SaFe methodologies (preferred)
• Solid understanding of monitoring systems like ITRS Geneos.
• Working experience in Finance and BFS Domain, Accounting- Sub/Ledger to be precise
• Good understanding of Hadoop and data visualization tools like Tableau will be a plus

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams:

Please visit our company website for further information:

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about our diversity and inclusion policy and initiatives.