O2C team is accountable from the time an order is booked until invoices are created and receipt applied to the same. Its functions include Collections, Credits and Cash Applications.
Build credibility with stakeholders by virtue of addressing their challenges in quick time with appropriate solution.
SPECIFIC RESPONSIBILITIES
(Outline specific tasks/responsibilities of the role)
Reducing unapplied cash on day to day basis.
Downloading daily deposits from bank system for posting.
Communicate process updates to team.
Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc)
Work on moving customers from Check to EFT payout methodology for a better customer experience.
Assist in account reconciliation queries with Sales/Collections/Customer/Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requests
Responsible for processing refund requests and making general ledger adjustments.
Conduct in-depth research and analyze overpayment in resolving unapplied cash.
Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.
Take personal accountability & ownership in resolving issues/challenges for customers (internal & external)
RELEVANT EXPERIENCE & TRAINING
(Indicate the essential experience, qualifications and attributes required to perform this position effectively)
Good communication skills (Written and Verbal) in English.
Should be open in making calls to customers when needed.
Overall experience of 3-5 years with minimum education of graduation in Commerce.
B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must.
Well acquainted with MS Office (specifically Excel).
Open to working shifts.
COMPETENCIES
(Indicate the level of relevant skills and knowledge needed for this role. Also indicate critical, essential, desirable)
Communication (written & verbal)
Gains 'win-win' outcomes with colleagues or customers
Handles objections with authority and credibility
Demonstrates ability to influence without authority
Listens carefully and attentively to clarify and confirm understanding of others
Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience
Performance Drive
Perseveres to deliver against objectives and takes personal accountability for own performance
Knows what level of performance is expected and how to get support as required
Demonstrates attention to detail in all aspects of work
Acts with a sense of urgency and confidence to deliver quality work in a timely manner
Demonstrates resilience in the face of challenging situations
Delivers results while ensuring compliance with Oracle's Code of Ethics and Business Conduct
Collaboration
Builds trust, mutual support and understanding with colleagues
Demonstrates acceptance and respect for others
Values diverse thinking and seeks to understand different perspectives and cultures
Demonstrates value as a team player both within and across teams
Competitive Edge
Demonstrates understanding of unique internal and/or external customer needs and how to meet them
Implements improvements in efficiency, effectiveness, and productivity
Values and explores ideas and suggestions made by others
Considers alternatives to existing assumptions, practices, and thinking
Change Agility
Shows willingness to adjust to changing work environments
Offers ideas on where improvements could be made
Works efficiently in situations of uncertainty
Mastering Complexity
Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
Gathers appropriate data and diagnoses root cause of issues
Tackles problems enthusiastically; views problems as a challenge
Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
Draws accurate conclusions from qualitative and quantitative data
Functional Competencies
O2C team is accountable from the time an order is booked until invoices are created and receipt applied to the same. Its functions include Collections, Credits and Cash Applications.
Build credibility with stakeholders by virtue of addressing their challenges in quick time with appropriate solution.
SPECIFIC RESPONSIBILITIES
(Outline specific tasks/responsibilities of the role)
Reducing unapplied cash on day to day basis.
Downloading daily deposits from bank system for posting.
Communicate process updates to team.
Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc)
Work on moving customers from Check to EFT payout methodology for a better customer experience.
Assist in account reconciliation queries with Sales/Collections/Customer/Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requests
Responsible for processing refund requests and making general ledger adjustments.
Conduct in-depth research and analyze overpayment in resolving unapplied cash.
Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.
Take personal accountability & ownership in resolving issues/challenges for customers (internal & external)
RELEVANT EXPERIENCE & TRAINING
(Indicate the essential experience, qualifications and attributes required to perform this position effectively)
Good communication skills (Written and Verbal) in English.
Should be open in making calls to customers when needed.
Overall experience of 3-5 years with minimum education of graduation in Commerce.
B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must.
Well acquainted with MS Office (specifically Excel).
Open to working shifts.
COMPETENCIES
(Indicate the level of relevant skills and knowledge needed for this role. Also indicate critical, essential, desirable)
Communication (written & verbal)
Gains 'win-win' outcomes with colleagues or customers
Handles objections with authority and credibility
Demonstrates ability to influence without authority
Listens carefully and attentively to clarify and confirm understanding of others
Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience
Performance Drive
Perseveres to deliver against objectives and takes personal accountability for own performance
Knows what level of performance is expected and how to get support as required
Demonstrates attention to detail in all aspects of work
Acts with a sense of urgency and confidence to deliver quality work in a timely manner
Demonstrates resilience in the face of challenging situations
Delivers results while ensuring compliance with Oracle's Code of Ethics and Business Conduct
Collaboration
Builds trust, mutual support and understanding with colleagues
Demonstrates acceptance and respect for others
Values diverse thinking and seeks to understand different perspectives and cultures
Demonstrates value as a team player both within and across teams
Competitive Edge
Demonstrates understanding of unique internal and/or external customer needs and how to meet them
Implements improvements in efficiency, effectiveness, and productivity
Values and explores ideas and suggestions made by others
Considers alternatives to existing assumptions, practices, and thinking
Change Agility
Shows willingness to adjust to changing work environments
Offers ideas on where improvements could be made
Works efficiently in situations of uncertainty
Mastering Complexity
Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
Gathers appropriate data and diagnoses root cause of issues
Tackles problems enthusiastically; views problems as a challenge
Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
Draws accurate conclusions from qualitative and quantitative data