Job Description

Role: Senior Analyst (IC1): Cloud Subscription Data Management




The Cloud Subscription Data Management (CSDM) owns the Global Subscription plan details of all cloud customers. The team manages creation and maintenance of subscription plans as well as performing a number of other critical activities to support cloud renewals, new business and other core activities to speedup Oracle's revenue recognition. CSDM team is part of Customer Data Operations group which is focused on improving overall customer experience by improving data quality, further standardizing and simplifying the global customer data processes and enabling us to provide one consistent view of our customers. Focus on enhancing customer experience by imbibing Agile, Willingness to change status quo, Accountable, Responding with Sense of Urgency & Engaging for building Trust - AWARE values.


We are currently looking for a highly motivated, flexible team member to join our team, to handle day to day operations







Job Responsibilities




Sound knowledge on the Quote to Cash process




Knowledge of handling processes on Order Mgmt, SPM , AR, Cloud Ops, Provisioning is must




Provides expert process knowledge support to team on queries coming up for Provisioning, Terminations, Customer Data, etc




Experience in Fusion Business intelligence would be an added advantage




Should manage all the escalations until closure.




Responsible to work on RCA and ability to identify gaps in the End to End process & reports to business




Should assist and guide the team members on the nonstandard cases




Identify and push for process improvement/ automation wherever required




Manage Stakeholder relationships & help imbibing Customer Centric Behavior




Collaborates cross functionally to deliver on shared objectives




Uses insight gained across organizational boundaries to inform future practices and increase synergies







Key Skills




Should have advanced business communication skills




Should have excellent presentation skills




Should have strong analytical skills and problem solving capabilities




Should be able to perform data analysis and should have reporting skills




Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point




Demonstrate good listening and comprehension skills




Should be a team player with good interpersonal skills




Ability to prioritize and take decisions




Should be result oriented




Should give attention to detail




Key Competency




Communicating for Impact




Gains 'win-win' outcomes with colleagues or customers




Handles objections with authority and credibility




Demonstrates ability to influence without authority




Listens carefully and attentively to clarify and confirm understanding of others




Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience




Collaboration




Fosters collaboration between business leaders Secures broad support for initiatives from key players across lines of business (LOB)




Builds reciprocal relationships with different parts of the business, partners and customers




Easily builds networks and rapport with diverse groups Builds trust, mutual support and understanding with colleagues




Performance drive and Execution




Perseveres to deliver against objectives and takes personal accountability for own performance




Knows what level of performance is expected and how to get support as required




Demonstrates attention to detail in all aspects of work




Acts with a sense of urgency and confidence to deliver quality work in a timely manner




Demonstrates resilience in the face of challenging situations




Delivers results while ensuring compliance with Oracle's Code of Ethics and Business Conduct




Mastering Complexity




Assimilates and evaluates new data and facts in a timely manner to support effective decision-making




Gathers appropriate data and diagnoses root cause of issues




Tackles problems enthusiastically; views problems as a challenge Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner




Draws accurate conclusions from qualitative and quantitative data.




Change Agility




Shows willingness to adjust to changing work environments Offers ideas on where improvements could be made Works efficiently in situations of uncertainty.




Competitive Edge




Demonstrates understanding of unique internal and/or external customer needs and how to meet them Implements improvements in efficiency, effectiveness, and productivity




Values and explores ideas and suggestions made by others




Considers alternatives to existing assumptions, practices, and thinking.







Inspirational Leadership




Leads by example and personally models positive values, inclusive behaviors, and work practices




Projects confidence, expertise, and authority




Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers




Exhibits, promotes, and supports ethical behavior and business practices; complies with Oracle's standards of ethics and business conduct




Proactively seeks feedback and focuses on developing relevant capabilities.




Basic Requirements




This requisition is for English language resource for Sr.Analyst (IC1 Level)




Any Graduate with 3-5 years of relevant experience




Flexible to work in shifts MUST




The Candidate should have degree in any of the streams and should have good command both in written and verbal communication




Experience in SPM / OPC / TAS Knowledge / Order Management will be added advantage

Job Responsibilities


Sound knowledge on the Quote to Cash process


Knowledge of handling processes on Order Mgmt, SPM , AR, Cloud Ops, Provisioning is must


Provides expert process knowledge support to team on queries coming up for Provisioning, Terminations, Customer Data, etc


Experience in Fusion Business intelligence would be an added advantage


Should manage all the escalations until closure.


Responsible to work on RCA and ability to identify gaps in the End to End process & reports to business


Should assist and guide the team members on the nonstandard cases


Identify and push for process improvement/ automation wherever required


Manage Stakeholder relationships & help imbibing Customer Centric Behavior


Collaborates cross functionally to deliver on shared objectives


Uses insight gained across organizational boundaries to inform future practices and increase synergies





Key Skills


Should have advanced business communication skills


Should have excellent presentation skills


Should have strong analytical skills and problem solving capabilities


Should be able to perform data analysis and should have reporting skills


Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point


Demonstrate good listening and comprehension skills


Should be a team player with good interpersonal skills


Ability to prioritize and take decisions


Should be result oriented


Should give attention to detail



#LI-DNI