Returns Operative

Year    WB, IN, India

Job Description

Manage end-to-end marketplace return processes as per platform policies Handle customer return requests and ensure timely resolution Coordinate with logistics partners for pickup, delivery, and reverse logistics Track return status and resolve discrepancies or mismatches Maintain accurate records of returns, refunds, and replacements Prepare daily, weekly, and monthly MIS reports Use

Excel

for data entry, analysis, VLOOKUP/XLOOKUP, pivot tables, and reporting Analyze return reasons to identify trends and reduce return rates Coordinate with internal teams: customer support, warehouse, and finance Ensure compliance with marketplace SLAs and guidelines Address escalations related to returns and refunds Maintain high accuracy and attention to detail Support process improvements for efficient return management
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person

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Job Detail

  • Job Id
    JD5071166
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    WB, IN, India
  • Education
    Not mentioned
  • Experience
    Year