to lead and manage the entire product returns and dispatch operations. This role will oversee the
supervisors
responsible for e-commerce marketplace returns. The ideal candidate must have a
technical background
, preferably in
electronics or power tools servicing
, with strong leadership and coordination skills.
Key Responsibilities:
Oversee and manage the full returns flow from Amazon and Flipkart.
Supervise and coordinate the work of returns supervisors.
Ensure timely inspection, processing, and reporting of returned products.
Coordinate technical evaluation of returned items and ensure proper classification (repair, resale, scrap).
Approve and monitor repairs, replacements, or disposals in coordination with the service team.
Maintain centralized records of all return entries, product conditions, and movement.
Monitor inventory movements between warehouse, service center, and showroom.
Prepare and submit regular reports to management on return trends, root causes, and process improvements.
Work closely with Customer Service, Quality, Sales, and Logistics teams to resolve product return issues.
Candidate Requirements:
Gender:
Male
Education:
Diploma/ITI or Degree in Electronics/Electrical/Mechanical
Experience:
3-6 years in product servicing, returns handling, or operations coordination
Preferred Industry:
Power tools, Electronics, or Consumer Durable products
Strong technical skills to understand and assess returned product conditions
Proven experience in team handling or supervisor-level coordination
Good communication, reporting, and leadership abilities
Computer proficiency (Excel, Email, ERP software, reporting tools)
Job Type: Full-time
Pay: ?17,000.00 - ?20,000.00 per month
Work Location: In person
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