Job Description

Retention Manager (Remote)

Job Type:

Full-Time

Work Location:

Remote

Industry:

Mental Health Care / Healthcare Services

About Us

Footprints to Feel Better is a rapidly growing mental health organization dedicated to providing high-quality, compassionate care to underserved communities. We believe every client deserves respect, warmth, and continuity of care, and

retention is at the heart of that mission

.

We are seeking a

data-driven, strategic Retention Manager

who thrives on understanding human behavior, solving problems, and turning insight into action.

If you love analyzing patterns, improving client experience, and building systems that truly make a difference, this role is for you.

Role Overview

As a

Retention Manager

, you will be responsible for identifying

why clients disengage

, designing

powerful retention strategies

, and collaborating with cross-functional teams to

increase client satisfaction, loyalty, and long-term engagement

.

Your work will directly impact client outcomes, company growth, and the overall quality of care we deliver.

Key Responsibilities

Analyze client drop-off and disengagement trends using data, reports, and feedback Identify root causes of client loss and service breakdowns Design and implement

client retention strategies

and improvement plans Collaborate with clinical, administrative, and operations teams to execute retention initiatives Develop retention workflows, scripts, and follow-up processes Track and report key retention metrics, churn rates, and engagement KPIs Continuously test, optimize, and scale retention solutions Act as a client-experience advocate across the organization

What You Bring

Proven experience in

client retention, customer success, account management, or operations

Strong analytical mindset with the ability to interpret data and trends Excellent communication and collaboration skills Experience working with cross-functional teams High attention to detail and problem-solving abilities Ability to work independently in a remote environment Empathy, emotional intelligence, and a client-first mindset

Preferred (Not Required):

Experience in healthcare, mental health, or service-based industries Familiarity with CRM systems, reporting tools, or client tracking platforms Experience working with US-based clients or global teams

Why Join Us

Fully remote opportunity (India & Philippines) Meaningful work that improves lives and mental health access Collaborative, mission-driven team Opportunity to build and scale retention systems from the ground up Long-term growth and leadership potential

How to Apply

Apply on

Indeed

with your updated resume. Shortlisted candidates will be contacted for the next steps.

Join us and help ensure every client feels supported, valued, and never forgotten.

Job Type: Full-time

Pay: From ?50,000.00 per month

Benefits:

Paid sick time Paid time off Work from home
Work Location: Remote