Job Description

1. Role Overview

The Retail Trainer will be responsible for training youth in retail sales, customer service, store operations, and workplace etiquette to prepare them for employment in organized and semi-organized retail sectors. The role emphasizes practical skill-building, hands-on demonstrations, and strong focus on customer interaction skills.

2. Key Responsibilities

Training Delivery

Deliver engaging training sessions on:

Basics of Retail & Store Operations

Customer Service & Customer Handling

Sales Techniques & Product Pitching

Visual Merchandising & Store Display

Billing, POS Operations & Cash Handling

Stock Management & Inventory Processes

English for Retail & Workplace Communication

Grooming, Professional Etiquette & Workplace Discipline

Conduct role plays, simulations, mock sales interactions, and practical demonstrations.

Training Material & Assessment

Prepare training session plans, activity sheets, practical exercises, and assessments.

Maintain trainee performance records, assessment sheets, and daily training logs.

Trainee Development

Mentor and coach students in communication, confidence, and customer-handling behavior.

Conduct industry-style mock interviews and cashier simulations.

Provide additional support to slow learners and track improvement.

Centre Coordination

Support mobilization team during counselling and orientation of new retail batches.

Coordinate with placement team for job fairs, employer interactions, and OJT opportunities.

Maintain classroom discipline and ensure engaging learning environment.

Industry Linkages

Liaise with retail stores, supermarkets, and malls for exposure visits.

Stay updated with current retail industry trends, customer expectations, and sales techniques.

3. Required Qualifications & Experience

Graduate in any discipline (Retail Management / Marketing preferred).

1-3 years of experience as a Retail Trainer or in retail industry roles such as:

Customer Service Associate

Store Executive

Sales Associate

Cashier

Floor Supervisor

Experience working with youth in training/skill development is an added advantage.

Strong communication skills in English and Hindi/local language.

4. Key Competencies

Excellent customer service and sales skills.

Strong facilitation and presentation abilities.

Practical knowledge of POS, billing, store operations, and merchandising.

Patience, empathy, and ability to motivate trainees.

Good organizational and record-keeping skills.

Ability to create role plays, mock store setups, and practical activities.

5. Salary & Benefits

Competitive salary as per experience and project norms.

Exposure to industry partners and career growth in training domain.

6. Work Schedule

Monday to Saturday (as per Centre operational hours).

Flexible for employer sessions, job drives, or special events.

Job Type: Full-time

Pay: Up to ₹32,000.00 per month

Work Location: In person