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Travel to store locations for new joiner onboarding and in-person training.
Train staff on invoicing processes, billing software, documentation, and store SOPs.
Assess existing staff through observation, tests, and performance evaluations.
Deliver sales, luxury customer experience, and clienteling training.
Develop L&D materials: manuals, SOPs, e-learning, and presentations.
Identify skill gaps and design improvement plans.
Ensure compliance with certifications, process standards, and brand guidelines.
Collaborate with HR and Retail teams to manage training schedules.
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