Job Description

Job Requirements

: Retail Trainer - Mia Jewellery

Unique Job Role

:

Retail Trainer - Retail Learning & Development (Pan India)

Function:

Sales / Retail Capability Building

Reporting to:

Retail Head - Mia Business Division & Retail Capability lead Jew Div

Business:

Mia - Jewellery Division

Job Purpose

To

enable differentiated customer experience and retail excellence

across all Mia stores by leading a strategic Learning & Development agenda that enhances

store-wise capability

,

leadership pipeline

, and

franchisee effectiveness

. This includes

driving role-based learning through Saarthi

, structured onboarding, product mastery, CRM adoption, lean retailing, and performance-linked interventions that uplift both individual and business outcomes.

Key Responsibilities

1. Strategic L&D Enablement

Design and implement a capability-building roadmap aligned to Mia's store categorization (Gold/Silver/Bronze) and performance expectations. Institutionalize

role-based learning journeys via Saarthi

for CROs, Store Managers, and emerging leaders.
Align all initiatives with key business levers -

customer experience, conversion, cross-sell, and store profitability.

2. Retail Capability & Program Management

Drive comprehensive training interventions in

Product Knowledge, CRM, Lean Practices, RGA/GH, and Service Differentiation.

Lead onboarding programs for New Store Openings (NSO) and New Hire Orientation (NHO) ensuring 100% onboarding within 30 days. Track post-training performance improvement, with defined pre/post metrics.

3. Leadership Development & Succession Readiness

Identify and groom high-potential Store Managers for cross-functional or multi-store readiness; facilitate 1:1 coaching or fast-track programs. Enable talent visibility and readiness for future growth roles in consultation with the Retail Head and Zonal Sales teams.

4. Franchisee Capability & Partner Enablement

Conduct periodic franchisee workshops to enhance

people management, operational excellence, and scale-readiness.

Build tools and toolkits to help franchisees replicate excellence in a multi-store format.

5. Stakeholder Collaboration & Governance

Partner with Sales, VM, HR, CX, and Product Teams for integrated training planning and execution. Conduct

monthly review forums with

business stakeholders to track capability scores and store-wise readiness.
Build and maintain dashboards to showcase

progress on KPIs and ROI of training investments.

Key Performance Indicators (KPIs)

KPIMeasure of SuccessCustomer Experience Improvement

+10-15% increase in NPS / Mystery Audit Scores across prioritized stores

Store Categorization & Mapping

100% stores classified Gold/Silver/Bronze with capability benchmarking

Role-Based Learning via Saarthi

90%+ Saarthi completion for CROs & SMs by Q3

Retail Capability Uplift

100% completion of Product, CRM, Lean, RGA, GH modules for all roles

Onboarding Effectiveness (NSO/NHO)

100% onboarding within 30 days + audit readiness score

Leadership Pipeline Readiness

50% of identified SMs ready for larger roles by Q4

Franchisee Engagement

1 workshop per zone + 80% satisfaction score

Training Effectiveness

4.2/5 training feedback + 10-15% improvement in post-training performance

Travel Requirement

7-10 days/month across India

Work Experience

Skills & Attributes

Strategic mindset with strong execution capability Data-driven with a bias for performance metrics and outcomes High customer and business centricity Strong content design, storytelling, and facilitation skills Collaborative stakeholder management and influencing skills

Qualifications & Experience

Graduate/Postgraduate in HR, Business, or Learning Sciences 6-8 years in Retail L&D Hands-on experience in

capability benchmarking, digital learning

, and franchisee formats is preferred