Job Description

JOB SUMMARY:

We are seeking a highly analytical and detail-oriented Business Analyst (BA) with strong expertise in backend retail operations, inventory management, and point-of-sale (POS) systems. This role will bridge the gap between business needs and technical solutions, ensuring smooth operations across retail systems and backend processes. The ideal candidate will have hands-on experience in retail ERP environments, POS integrations, and familiarity with Microsoft Dynamics AX / X++ or similar platforms.

JOB RESPONSIBILITIES:

Partner with business stakeholders to gather, analyze, and document requirements related to retail backend operations, inventory workflows, and POS systems. Translate business needs into functional specifications for development and technical teams (with focus on X++ or ERP-related configurations). Support implementation, testing, and deployment of enhancements in POS and retail systems. Collaborate with developers to validate backend logic, system interfaces, and data flows. Conduct impact analysis for new features and changes in retail backend operations (pricing, stock management, store operations, etc.). Prepare and maintain process documentation, business rules, and workflow diagrams. Assist QA teams in developing test cases and validating system changes. Provide production support and troubleshoot issues in collaboration with IT and operations teams. Identify opportunities for process improvement and system optimization in retail backend functions.

JOB QUALIFICATIONS:

Bachelor's degree in Information Technology, Business, or a related field. Proven experience as a Business Analyst in retail operations, POS, or ERP systems. Strong knowledge of inventory management, backend retail workflows, and store operations processes. Familiarity with Microsoft Dynamics AX / X++ (or similar ERP/retail platforms). Ability to analyze complex business processes and translate them into system requirements. Experience in working with cross-functional teams including IT, developers, QA, and retail operations. Strong documentation, communication, and stakeholder management skills. * Knowledge of SQL, data flows, or integration concepts is a plus.