Job Description

: Retail Subject Matter Expert (SME)

About Us

At Codvo, we are committed to building scalable, future-ready data platforms that power business impact. We believe in a culture of innovation, collaboration, and growth, where engineers can experiment, learn, and thrive. Join us to be part of a team that solves complex data challenges with creativity and cutting-edge technology.

Role Overview

We are seeking an experienced

Retail Subject Matter Expert (SME)

who will provide deep domain expertise across grocery, specialty, and omni-channel retail operations. The ideal candidate has hands-on experience in merchandising, replenishment, store operations, supply chain, and retail analytics--and can translate this knowledge into actionable strategies, product requirements, and AI/technology-enabled improvements.

Key Responsibilities

Retail Domain Leadership

Serve as the domain authority across Merchandising, Assortment Planning, Space/Category Management, Store Operations, Forecasting, and Supply Chain. Provide strategic guidance on retail processes, KPIs, data structures, and operational workflows. Translate business needs into detailed requirements, use cases, and process maps.

Product & Solution Contribution

Work closely with Product, Engineering, CX, and Data Science teams to validate features, align solutions with retail realities, and ensure operational feasibility. Participate in backlog grooming, requirement reviews, and solution design workshops. Evaluate prototypes, AI/ML models, and analytics dashboards for business fit and accuracy.

Operational Intelligence & Process Excellence

Identify improvement opportunities across inventory accuracy, promo efficiency, pricing, replenishment, and demand forecasting. Design workflows that optimize store labor, reduce shrink/OOS, and improve customer experience. Map "as-is" and "to-be" operational processes.

Stakeholder Engagement

Conduct discovery sessions, interviews, and deep-dives with cross-functional business teams. Communicate insights, recommendations, and outcomes through clear storytelling and presentation skills.

Training, Governance & Change Management

Help create SOPs, process documentation, and training assets for new systems. Drive adoption of new tools, dashboards, and AI-driven workflows. Support governance processes for data quality, performance, and retail compliance.

Must-Have Qualifications

12-15 years of experience

in retail, grocery, CPG, supply chain, or omni-channel operations. Strong command over

retail KPIs

: sell-through, GMROI, OSA/OOS, waste, shrink, promo uplift, margin mix, safety stock, inventory turn, etc. Expertise in at least 2-3 retail domains: + Merchandising
+ Replenishment & Forecasting
+ Category Management
+ Store Operations
+ Ecommerce & Omnichannel
+ Supply Chain & Warehouse Ops
Hands-on experience working with retail systems such as

POS, ERP, WMS, TMS, Planograms, Plan/Promo/Allocation tools, or Demand Planning systems.

Ability to define business requirements, user stories, acceptance criteria, and operational workflows. Strong analytical, documentation, and communication skills. Experience working with analytics, dashboards, or AI/ML-enabled tools.

Good-to-Have Skills

Experience collaborating with

AI/ML, Data Engineering, or Product teams

to build retail-focused solutions. Familiarity with retail cloud platforms (Azure, AWS, GCP) and data ecosystems. Comfort working with SQL, Power BI/Tableau, or analytical modeling. Exposure to Generative AI or agentic AI use cases in retail (merchant assistants, OOS prediction, forecasting, etc.). Experience with process standardization, SOP creation, and operational excellence initiatives.

Soft Skills

Strong problem-solving and logical thinking. Ability to simplify complex retail processes for technical teams. High ownership, bias for action, and comfort operating in fast-paced environments. Excellent stakeholder management and cross-functional collaboration.

Education

Bachelor's degree in Business, Supply Chain, Retail Management, or a related field. * MBA or advanced certification in Retail/Supply Chain (preferred).