Job Description

Location : Mantri Mall, Bengaluru.

Brand: Swarovski.

Overall JD & Role :

Clear understanding of the management's expectations of the store
Developing business strategies to increase footfall, raise revenue in order to achieve targets
Maintaining a high morale within the team and a take on attitude to challenges faced
Ensuring the team follows all SOPs and brand policies
Ensuring all reports are sent accurately and on time to Senior Management
Ensuring problems faced are reported to the Operations Manager on time with solutions
Any snags in store are reported to the concerned departments and is effectively fixed at the earliest
Following up with concerned departments to ensure timely completion of snags
Identifying customer needs and feedback to report back to the merchandising team, so that the store's stock is optimum
Ensuring best sellers are always in stock and replenished at the earliest. Maintain optimum stock at all times
Maintaining the inventory is displayed within Visual Merchandising standards and is kept clean
Being in lieu with mall activities and relevant store activities and assessing their outcome to ensure the store partakes in the relevant ones
Developing strategies in order train and improve the store team
Build and maintain long term relationships by providing a high customer experience
Ensuring Daily briefings are taking place with the team, for each of them to be allotted individual targets and deliverables
Deal with issues that arise from staff and assert trust in them
1. Experience Required :

Proven successful experience as a retail Store Manager of 5+ years
Customer management skills and interpersonal skills
Adaptability and problem solving skills (critical thinker)
High EQ and people's skills
4. Travel : Yes (within city)

5. Reporting to : Operations Manager

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Work Location: In person