Job Description

Position Overview: -

The Retail Store Manager will oversee the day-to-day operations of our retail store outlet, ensuring a positive customer experience and maximizing sales revenue. This position requires strong leadership, excellent communication skills, and a passion for books and retail management.

Responsibilities:

Store Operations Management:

Supervise and manage all aspects of the retail store, including staffing, inventory management, and customer service. Ensure the store maintains high standards of cleanliness, organization, and presentation. Implement effective merchandising strategies to optimize product visibility and drive sales. Timely opening of Store and adherence to all the processes from store opening to closing
Staff Management:

Train, and motivate retail staff to deliver exceptional customer service and achieve sales targets. Schedule and assign tasks to staff, ensuring adequate coverage during operating hours. Provide coaching and performance feedback to staff members to foster professional growth and development.
Sales and Revenue Generation:

Develop and implement sales strategies to meet or exceed revenue targets for various product categories, including General & Competitive Books, Academic Books, Gifts & Stationery. Monitor sales performance, analyse trends, and identify opportunities for growth and improvement. Drive promotional activities and events to increase foot traffic and stimulate sales.
Customer Service Excellence:

Cultivate a customer-centric culture within the store, ensuring that all customers receive prompt, courteous, and knowledgeable assistance. Handle customer inquiries, complaints, and feedback in a professional and timely manner. Build and maintain strong customer relationships to foster loyalty and repeat business.
Inventory Management:

Oversee inventory procurement, stocking, and replenishment processes to maintain optimal product levels and minimize stockouts. Conduct regular inventory audits and cycle counts to ensure accuracy and identify discrepancies. Manage product returns, exchanges, and damaged goods in accordance with company policies.
Financial Management:

Tracking expenses and revenues to ensure profitability. Implement cost-control measures to optimize operational efficiency and maximize profit margins. Effective management of cash & payments compliance
Compliance and Safety:

Ensure compliance with all company policies, procedures, and regulations governing retail operations. Maintain a safe and secure environment for customers and staff, adhering to health and safety guidelines and protocols. Loss Prevention & Pilferage Control of the store

Skills Required

6-8 years of similar experience Any graduate/ post-graduate. Strong leadership abilities, with the ability to motivate and inspire a team to achieve sales targets and deliver exceptional customer service. Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, staff, and vendors. Sound knowledge of retail operations, merchandising techniques, and inventory management practices. Proficiency in Microsoft Office Suite and point-of-sale (POS) systems. Flexibility to work on weeks off and holidays as required. Passion for books, literature, and retailing, with a genuine enthusiasm for promoting reading and literacy.
Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person