Job Description

: Retail Store Manager

Overview:

We are seeking a dynamic and results-driven

Retail Store Manager

to lead the end-to-end operations of our unit. This role requires a proactive individual with strong leadership skills, customer-centricity, and the ability to drive both operational efficiency and sales growth.

Key Responsibilities:

Operational Leadership:

Oversee and manage all aspects of daily operations, ensuring seamless coordination between the production, sales, and management teams.

Customer Engagement:

Regularly interact with customers on the floor to ensure a superior service experience.

Address customer feedback promptly and effectively to enhance satisfaction and loyalty.

Team Training and Development:

Impart training to the production and sales teams, equipping them with the skills and knowledge to perform at their best.

Conduct ongoing performance assessments and foster a culture of continuous improvement. Sales and Revenue Management:

Achieve sales targets across multiple channels, including B2C, B2B, and hyperlocal markets.

Generate leads for corporate orders and contribute to business development initiatives.

Recruitment and Staffing:

Recruit, onboard, and retain a talented team for both production and sales functions.

Build a motivated and efficient workforce aligned with the unit's operational goals. Profitability and Financial Oversight:

Ensure the unit operates profitably by optimizing resources and controlling costs.

Manage store petty cash responsibly and maintain accurate records.

Customer Relationship Management:

Handle customer complaints and feedback with professionalism to build lasting relationships.

Develop strategies to improve customer retention and acquisition. Business Growth:

Collaborate with the team to create and execute plans for sales growth and market expansion.

Identify and develop opportunities for partnerships and corporate collaborations.

Qualifications and Skills:

Proven experience in operational management, preferably in a retail, hospitality, or production setting. Strong leadership skills with a hands-on approach to managing teams. Excellent interpersonal and communication skills, with a customer-first mindset. Proficient in sales strategy development and execution. Financial acumen with experience managing budgets and achieving profitability targets. Ability to multitask and excel in a fast-paced environment. A passion for operational excellence and team development.

Why Join Us?

This is an exciting opportunity to play a pivotal role in the growth and success of our unit. As Retail Store Manager, you will have the chance to lead a talented team, make a significant impact, and shape the future of our business

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Experience:

QSR : 3 years (Required) total work: 5 years (Required)
License/Certification:

Must have a valid Passport issued in last 3 years (Required)
Work Location: In person