Job Description

Key Responsibilities

Take full ownership of the store's performance, ambience, and daily operations Uphold and elevate premium service standards and customer experience Ensure exceptional quality and consistency of coffee, beverages, and food offerings Lead, mentor, and develop a high-performing barista and service team Maintain deep involvement in coffee quality, brewing techniques, and equipment standards Manage inventory, procurement, stock audits, and vendor relationships Drive sales performance while maintaining cost control and operational efficiency Handle guest feedback and escalations with discretion and professionalism Ensure compliance with hygiene, safety, and FSSAI standards Implement brand SOPs, service rituals, and presentation guidelines Prepare operational, sales, and performance reports for management review Upsell & Cross Sell Dripface's Retail Products.

Candidate Profile

5-6+ years of experience managing premium cafes, specialty coffee brands, or luxury QSR concepts Excellent knowledge of coffee, including beans, brewing methods, extraction, and equipment Strong leadership presence with proven team-handling experience Exceptional communication, problem-solving, and decision-making skills High attention to detail and a passion for service excellence Ability to work in a fast-paced, guest-focused luxury environment Flexible to work shifts, weekends, and holidays
Job Type: Full-time

Pay: ₹29,000.00 - ₹32,500.00 per month

Education:

Doctorate (Required)
Work Location: In person