Job Description

The

Retail Store Manager

will be responsible for the

day-to-day management of the store

, maintaining the highest standards of customer service and brand presentation. This role requires a

fashion-savvy professional

with experience in

luxury or premium retail

--someone who understands clients' expectations, can build long-term relationships, and lead a team that reflects the brand's sophistication and ethos.

Key Responsibilities

Oversee and manage daily store operations, ensuring a smooth client experience. Lead, train, and motivate a team of 8-12 staff members to deliver exceptional service. Build and maintain strong, long-term relationships with premium clientele. Represent the brand with poise, confidence, and professionalism at all times. Ensure store visual merchandising aligns with luxury brand standards. Collaborate closely with the

Head of Department (HOD)

on sales performance, targets, and client engagement strategies. Handle customer feedback, inquiries, and conflict resolution with tact and empathy. Maintain accurate reporting on sales, client interactions, and staff performance.
Ensure adherence to brand SOPs, hygiene standards, and store protocols.

Job Type: Full-time

Work Location: In person