Job Description

About the Role

As a Store Manager, you will be the

driving force of the store's performance

-- responsible for

business growth

, delivering exceptional customer experiences, and ensuring operational excellence. You will lead a team to achieve brand standards, sales targets, and KPIs while maintaining the premium image of the brand.

Key Responsibilities

Drive

store business growth

by achieving monthly sales and conversion targets. Deliver a

premium in-store customer experience

through high service standards and product expertise. Lead, motivate, and coach the store team to

consistently meet performance goals

. Execute

tele-calling, lead follow-ups, and closures

, ensuring strong conversion rates. Maintain

flawless store operations

including stock management, billing, and visual merchandising. Ensure adherence to

brand KPIs and operational norms

at all times. Monitor and report

daily sales performance

, footfall trends, and business opportunities. Handle

customer escalations and service recovery

with ownership and empathy. Collaborate with marketing, logistics, and HO teams for

campaign execution and brand initiatives

. Maintain a

premium store ambiance

and ensure the team reflects the brand's values. Recruit, train, and retain a

high-performing sales team

to support store growth. Identify and act on

local business opportunities

to increase visibility and footfall.

Key Skills & Requirements

Minimum 3-5 years of retail experience (premium or lifestyle segment preferred) Proven track record of

sales achievement and business growth

Strong team leadership and performance management skills Excellent communication skills in English (regional language is a plus) Expertise in tele-calling, lead conversion, and customer relationship handling Strong operational discipline with focus on KPI adherence Presentable, confident, and customer-centric

Why Join Us

Be part of a

fast-growing premium comfort-tech brand

redefining the sleep category in India. Opportunity to take ownership and

drive real business impact

. Attractive incentive structure and growth-oriented environment. A dynamic culture built on performance, innovation, and customer delight.
Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Provident Fund
Language:

English (Required)
Work Location: In person