Take full ownership of store operations and commercial performance.
Analyse store KPIs and team performance to identify growth opportunities and drive key actions.
Collaborate with Area Managers and cross-functional teams to resolve challenges and improve efficiency.
Build a customer-first culture, ensuring every shopper interaction reflects PUMA's brand values.
Create effective staff schedules that balance customer service, peak hours, and task execution.
Lead by example -- be on the floor coaching, selling, and energising the team.
Uphold all visual merchandising, in-store communication, and brand presentation standards.
Oversee daily operations including inventory management, replenishment, and cash handling.
Enforce loss prevention and safety protocols to ensure a secure store environment.
Champion team recruitment, onboarding, and training in line with PUMA's standards.
Foster a high-performance culture: set clear goals, give real-time feedback, and manage underperformance decisively.
Continuously upskill yourself through learning and development programs.
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