Job Description

Job description:

We are seeking an experienced and dynamic

Store Manager

to lead our luxury clothing retail store. This role demands strong operational expertise, excellent customer service skills, and a passion for high-end fashion. The ideal candidate will ensure smooth daily operations, drive sales, maintain impeccable store standards, and lead a motivated, high-performing team.

Store Operations Management

Manage day-to-day store activities to ensure smooth operations, including opening/closing procedures, inventory control, merchandising, and store presentation

Maintain luxury brand standards in visual merchandising and store layout to create an inviting and exclusive shopping environment

Set and ensure best practices are disseminated to the team and diligently followed for all aspects of the business

Sales & Customer Service

Drive sales performance by coaching and motivating the sales team to achieve targets

Deliver personalized, high-quality customer service that enhances the luxury shopping experience

Handle customer queries, complaints, and returns with professionalism and tact

Create new reasons for people to revisit the store

Build brand awareness through regular pop-ups and promotions

Team Leadership & Development

Recruit, train, and develop store staff, fostering a high-performance team culture

Conduct regular performance reviews, set goals, and identify training needs

Schedule and manage staff shifts to optimize store coverage and efficiency

Inventory & Stock Management

Manage end-to-end online sales and inventory

Find new brands that match Risadh ethos & customer requirement, negotiate terms with them and follow the best practices for on boarding

Monitor stock levels, oversee stock replenishment and timely returns as per GST and other compliances

Coordinate with brands and tailors to ensure timely and accurate deliveries

Conduct regular stock audits and report discrepancies. Put in place and manage shrinkage prevention measures

Financial Management

Ensure store targets are set and achieved

Drive new footfalls with the help of Marketing

Train the team to upsell and cross sell to increase bill values

Prepare and manage store budgets, control expenses, and maximize profitability

Analyse sales reports, market trends, and customer feedback to make informed business decisions

Coordinate with Accounts for timely sharing of monthly MIS and P&Ls

Check and ensure vendor payments are done on time by the Accounts team

Compliance & Security

Ensure adherence to all company policies, health and safety regulations, and legal requirements

Oversee store security measures to protect merchandise and staff

All consignment stocks to be returned on time as per GST policy and new, replacement merchandise to be planned before hand

Brand Representation

Represent the brand in a professional manner, always upholding the luxury image

Identify and participate in exhibitions, pop-ups, and promotional events to enhance brand visibility

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

Panaji, Goa: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Luxury Retail Store Management: 2 years (Preferred)
Work Location: In person