Job Description

Position Summary

We are seeking a motivated and experienced

Retail Store Manager

to lead and oversee operations at our retail outlet. This role is ideal for a retail professional with a strong background in

fresh produce and FMCG

management. You will be responsible for ensuring operational efficiency, leading a high-performing team, delivering exceptional customer service, and driving overall store performance.

Key Responsibilities

:

Store Operations

Manage end-to-end daily store operations including opening, closing, and safety protocols Ensure effective visual merchandising and strategic product placement to boost sales Uphold store hygiene, cleanliness, and safety standards Implement and enforce Standard Operating Procedures (SOPs) Ensure timely ordering, receiving, and storage of fresh produce and FMCG items

Team Leadership & Staff Management

Hire, train, and mentor store staff to build a capable and motivated team Create shift schedules to ensure adequate staffing during all hours Conduct regular performance reviews and provide feedback and coaching Encourage teamwork, accountability, and continuous improvement Foster a positive, respectful, and growth-focused work culture

Customer Service Excellence

Ensure the highest standards of customer service are maintained Address customer complaints and resolve issues promptly and professionally Train staff on customer engagement, product knowledge, and service skills Implement loyalty programs and customer retention strategies

Inventory & Supply Chain Management

Monitor inventory levels and ensure stock availability across all categories Coordinate with suppliers to ensure timely and quality deliveries Implement stock rotation and FIFO practices for perishables Minimize wastage and shrinkage through accurate inventory control Conduct regular stock checks and maintain precise inventory records

Sales & Financial Management

Meet and exceed monthly and quarterly sales and profitability targets Analyze sales performance and implement growth strategies Manage store budget, operating expenses, and cost controls Oversee POS operations, cash handling, and daily reconciliations Generate and review sales and operational reports regularly

Quality Assurance & Compliance

Maintain freshness, presentation, and quality standards of all products Ensure compliance with food safety regulations and health standards Implement proper handling, storage, and display of perishable items Monitor expiry dates and manage FIFO processes

Key Performance Indicators (KPIs)

Achievement of sales and profit targets Customer satisfaction and feedback scores Staff productivity, training compliance, and retention Inventory turnover and reduction in wastage/shrinkage Store cleanliness, merchandising, and operational audit scores Compliance with quality, hygiene, and safety standards
Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹60,000.00 per month

Work Location: In person