Job Description

Job Title

: Retail Sales Officer (Tanishq - Franchise Store, Dhanbad)Location

Dhanbad, Jharkhand

Salary

: ?14,000 - ?18,000 CTC per month (depending on experience and performance incentives)

Employment

Type : Full-time

Qualification & Eligibility

Minimum education:

12th pass

Minimum age: 18 years

Counter sales / retail experience

(especially in jewellery) preferred, but freshers can be considered.

Gender Preference

: Female candidates will be preferred.

Key Responsibilities

Customer Engagement & Sales

Greet walk-in customers warmly, build rapport, and understand their jewellery requirements. Recommend suitable jewellery pieces based on customer preferences, budget, and occasion. Use suggestive selling, cross-selling, and upselling techniques to maximize sales. Meet or exceed individual and store sales targets.

Product Knowledge & Advisory

Maintain deep knowledge of the jewellery catalog including gold, diamond, platinum, and gemstone collections. Explain product features, hallmarking, making charges, certifications, and care instructions. Stay updated on new designs, seasonal trends, and special collections.

Store Operations

Assist in merchandising and display of jewellery counters to ensure an attractive and customer-friendly presentation. Help manage inventory: stock counting, back-stock maintenance, tagging, and reconciliation. Ensure the sales counter and showroom are clean, organized, and compliant with brand SOPs.

Billing & Documentation

Support the billing process, ensuring accurate invoicing and customer details capture. Assist in order documentation for custom or special jewellery pieces. Handle customer exchanges or returns professionally, following company policy.

Customer Service & Follow-up

Address customer queries, objections, and complaints patiently and professionally. Follow up with non-purchasers (potential customers who did not buy immediately) to convert leads. Build and maintain long-term customer relationships for repeat business and loyalty.

Compliance & Safety

Adhere to brand guidelines, SOPs, and confidentiality protocols (especially for high-value items). Ensure safe handling and storage of jewellery; contribute to daily stock reconciliation.

Required Skills & Attributes

Excellent communication and interpersonal skills; ability to engage customers effectively. Customer-centric mindset, presentable personality, and passion for sales. gjsci.org Basic computer skills (POS systems, MS Office) and digital literacy (social media familiarity is a plus). Ability to work in a team, handle pressure, and achieve targets. Integrity, reliability, and a high level of responsibility when handling expensive inventory.

Experience

Preferably

1-3 years

in retail sales, ideally in jewellery or luxury retail. Glassdoor+1 Experience in counter sales or managing a jewellery retail counter will be highly valued.

Training & Benefits

On-job training will be provided, especially product training for jewellery knowledge. Incentive structure based on individual and store performance. Statutory benefits like

PF

,

ESIC

,

bonus

, as per eligibility. Opportunity for growth within the franchise or brand network.

Work Schedule

Store timings as per local franchise norms (likely day shifts, may include weekends or peak days). Flexible working hours might be required during festive or promotional seasons.

Performance Metrics

Your performance will be evaluated based on:

Sales target achievement (monthly/quarterly) Conversion rate (walk-ins to buyers) Upsell/cross-sell success Inventory accuracy and stock loss prevention Customer satisfaction and follow-up conversion
Job Type: Full-time

Pay: ?14,000.00 - ?18,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person