As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values.
Responsibilities:
Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
Replenishing retail shelves as per store requirement
Managing store visual merchandising and managing customer billing and gift-wrapping
Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
Maintaining a safe and healthy work environment
Following the cleaning and hygiene guidelines set by the store Candidate
Qualifications & Skill Requirements:
Candidate should ideally have 1- 3 years of experience in the similar profile.
Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality.
Good written and verbal communication skills
Ability to work well under pressure
Flexible and works well with a team
Ability to multitask
Reporting Manager
: Store Manager
Location
: Phoenix Palladium Mall, Lower Parel, Mumbai
About us
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce' Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts - a marketplace for curated gourmet gifts, Ligne Roset - a luxury French contemporary furniture brand and Jacadi Paris - a luxury French children's wear brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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