Job Description

Role Summary
The Retail Sales Executive will be responsible for handling walk-in customers at the showroom, understanding their requirements, explaining door and wood-related products, and ensuring a smooth sales and order coordination process while delivering an excellent customer experience.
KRA: Task / Activities

• Handle walk-in customers at the retail showroom
• Explain doors, frames, and related wood/timber products clearly to customers
• Understand customer requirements and suggest suitable product options
• Coordinate with internal teams for order processing and execution
• Maintain basic customer details and sales records
• Ensure proper showroom presentation and a positive customer experience

KPI: Performance Metrics

• Walk-in customer conversion ratio
• Accuracy and timeliness of order processing.
• Customer satisfaction and repeat inquiries
• Follow-up effectiveness and payment coordination
• Maintenance of sales and customer records

Required Skills

• Retail / showroom sales experience
• Strong product explanation and customer handling skills
• Basic sales documentation and record maintenance
• Communication skills in Tamil (mandatory)

Preferred skills

• Basic English communication
• Prior experience in doors, wood, timber, or allied industries
• Familiarity with showroom sales processes

Skills Required