Job Description

Roles and Responsibilities of a Retail Sales Executive

Customer Interaction & Sales

Greet and engage walk-in customers with a warm, professional approach.
Understand customer preferences, body type, occasion needs (wedding, festival, casual, etc.) and suggest suitable outfits.
Demonstrate in-depth knowledge of fabrics, cuts, embroidery styles, and design elements in ethnic and Indo-Western wear.
Up-sell and cross-sell complementary items like dupattas, accessories, or matching sets.
Convert footfall into successful sales and meet/exceed daily, weekly, and monthly targets.

Product Presentation & Store Upkeep

Maintain visually appealing merchandise displays based on themes, seasons, or promotional events.
Ensure all garments are steamed, tagged, and neatly arranged as per category (lehengas, kurtis, gowns, etc.).
Regularly rotate stock on display to highlight new arrivals and bestsellers.

Inventory & Stock Management

Assist in receiving, tagging, and organizing inventory in storage and display areas.
Keep track of fast-moving and slow-moving items and report to store manager or backend team.
Alert management about low stock or customer-demanded products for replenishment.

Billing & POS Operations

Handle billing efficiently through POS systems; ensure accuracy in price, discounts, and taxes.
Process payments via cash, card, UPI, and handle returns/exchanges per company policy.
Issue receipts, warranties (if applicable), and maintain cash register reconciliation.

Customer Service & Relationship Building

Build long-term relationships with repeat customers; remember preferences and offer personalized service.
Handle complaints, returns, or sizing issues with patience and professionalism.
Follow up with clients for feedback, alteration pickups, or special orders.

Promotions & In-Store Campaigns

Promote in-store offers, seasonal discounts, and new launches to customers effectively.
Support event-based campaigns like festive promotions, bridal weeks, or influencer visits.
Assist customers with online order pickups, exchanges, or virtual shopping queries.
Coordinate with e-commerce team to handle showroom-related online queries.

Reporting & Communication

Report daily sales, customer feedback, and footfall data to store manager.
Communicate any operational or customer-related issues for quick resolution.
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Job Type: Full-time

Pay: ?10,000.00 - ?16,000.00 per month

Language:

English and Hindi (Required)
Shift availability:

Day Shift (Preferred)
Work Location: In person