Job Description

About Us Heads Up For Tails is a one-stop pet product\'s brand with its paw-prints across India. We design,manufacture, and customize high quality and functional pet products to improve the quality of your pet\'slife and make pet parenting delightful. We were founded with the sole aim of making the lives of all pet companions better and on the strongbelief that pets are family. By offering products and services that make pets more comfortable, healthier,and happier, we hope to strengthen the bond between pet and parent. With a firm belief in safety, innovation, and empathy, we create and curate a range of relevant petproducts and services. We are constantly adding to our inventory of products and services to provideparents with a holistic pet care experience and hope to become rock solid partners in each family\xe2\x80\x99s petparenting journey. We have over 1200+ employees spread across the country; with 220+ in our headquarters in Gurgaon. Wehave been awarded the \xe2\x80\x98Brand of the Year\xe2\x80\x99 Award three times (2017, 2019 and 2021), most recentlyawarded at Homburg Palace, Vienna. We have been certified as a Great Place to Work 2022 by Great Placeto Work Institute, India. Position Summary Store Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions. He/she should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, He/she should stay up-to-date with product features and maintain our store\xe2\x80\x99s visual appearance in high standards. Ultimately, the duties of a Store Associate are to achieve excellent customer service, while consistently meeting the store\xe2\x80\x99s sales goals. Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involved in the receiving of new shipments and checking inventory
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all companies\xe2\x80\x99 policies and procedures

Minimum Qualifications, Skills and Competencies

• Proven working experience in retail sales
• Basic understanding of sales principles and customer service practices
• Excellent Communication Skills
• Customer service focused
• Animal Lover Preferred

What Heads Up For Tails Can Offer You: Heads Up For Tails is the single largest organized leader in the growing pet care industry in India, a market thats estimated to reach INR 5475 crores by 2025. With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less travelled will thrive and succeed.