Job Description

Key Responsibilities :

Handle WhatsApp chats promptly and professionally Respond to customer queries regarding products, pricing, availability, and timelines Attend and assist walk-in customers at the store Explain product details, customisation options, and process clearly to customers Take complete responsibility for orders - from enquiry to order confirmation Coordinate order details with internal team (design/production/logistics) Maintain proper records of customer details, orders, and follow-ups Provide after-sales support and address customer concerns or complaints Ensure timely updates to customers regarding order status Maintain a polite, patient, and customer-friendly attitude at all times
Required Skills & Qualities :

Good communication skills (Tamil & English preferred) Experience in customer handling or sales support is an advantage Comfortable using WhatsApp, basic mobile apps, and records Responsible, organised, and detail-oriented Ability to handle multiple customers calmly Willingness to take ownership and accountability for orders
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person