We are looking for an enthusiastic and customer-focused Sales Associate to join our team. The ideal candidate will be passionate about our products, possess excellent communication skills, and be dedicated to providing a positive shopping experience for every customer. This role involves assisting customers, processing sales, maintaining store appearance, and contributing to overall store success.
Key Responsibilities:
Customer Service Excellence:
o Greet customers warmly and ascertain their needs and preferences.
o Provide product information, demonstrate product features (where applicable), and offer suggestions to help customers make informed purchasing decisions.
o Handle customer inquiries, complaints, and returns/exchanges professionally and efficiently, ensuring customer satisfaction.
o Build rapport with customers to encourage repeat business.
Sales and Transactions:
o Operate the Point of Sale (POS) system accurately to process sales, cash, credit card, and other transactions.
o Handle cash and manage change accurately.
o Promote special offers, discounts, and loyalty programs to customers.
o Meet or exceed individual and team sales targets.
Merchandising and Store Operations:
o Receive, unpack, and arrange merchandise on shelves and display units neatly and attractively.
o Ensure all products are correctly priced and labeled.
o Replenish stock on the sales floor promptly from the stockroom.
o Maintain a clean, organized, and inviting shopping environment, including dusting, sweeping, and tidying displays.
o Monitor inventory levels and communicate stock shortages or excess to the Store Manager.
o Assist with visual merchandising to create appealing product displays.
Product Knowledge:
o Develop and maintain comprehensive knowledge of all products, including stationery brands, fancy items (e.g., novelty pens, quirky notebooks), and gift categories (e.g., personalized items, decorative pieces).
Job Type: Full-time
Pay: ?8,000.00 - ?15,000.00 per month
Education:
Higher Secondary(12th Pass) (Preferred)
Language:
English (Preferred)
Location:
Kanhangad, Kerala (Preferred)
Shift availability:
Day Shift (Preferred)
Work Location: In person
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