Job Description

Key Responsibilities

Greet, engage, and assist customers in the store in a professional and warm manner. Understand customers' needs (design, budget, occasion) and recommend suitable jewellery pieces. Demonstrate product features (gem quality, purity, design) and explain after-sales services. Drive sales through suggestive selling, up-sell, and cross-sell. Process sales transactions efficiently, handle billing, and maintain accurate customer documentation. Maintain and organize counter displays; ensure the jewellery is attractively presented. Assist in inventory management: stock counting, reconciling physical stock with records, managing back stock. Follow up with non-purchasing customers to build long-term relationships. Achieve or exceed personal and store sales targets. Provide outstanding customer service; address customer queries, complaints, and ensure customer satisfaction. Maintain knowledge of current collections, design trends, hallmarking, making charges, and certification. Ensure compliance with store policies, including regulatory and integrity standards (as mentioned in Tanishq's values). Titan Company Work collaboratively with the showroom team to ensure a seamless customer experience.

Required Qualifications & Skills

Education:

Minimum 12th pass. Jobhai+1

Experience:

While experience in retail counter sales (especially jewellery) is good to have, freshers with strong communication skills may also be considered.

Skills:

Excellent communication and interpersonal skills. Basic computer literacy (billing systems, POS). Strong customer service orientation, with integrity and a customer-centric approach. Target-driven, with the ability to work in a fast-paced retail environment. Presentable, well-groomed, and professional demeanor. Ability to multitask (handle counter sales, stock management, customer follow-up). Good negotiation and upselling skills.

Additional Requirements

Female candidates only (as per hiring requirement). Ability to build and maintain long-term customer relationships. Uphold the highest standards of integrity and ethical conduct, especially in handling high-value jewellery.

Training & Development

On-boarding and product training will be provided, covering Tanishq's jewellery lines, hallmarking, making charges, and customer handling. Continuous learning opportunities on sales techniques, product knowledge, and store operations.

Compensation & Benefits

Fixed monthly salary (in-hand) + Incentives based on sales performance. Legal compliances (PF, ESIC, etc.) as per company policy.

Personal Attributes

High integrity, trustworthy (especially important in jewellery retail). Customer-focused with a genuine interest in helping clients. Confident, polite, and patient in dealing with diverse customers. Energetic, with a positive attitude and a natural flair for sales.
Job Type: Full-time

Pay: ₹13,000.00 - ₹18,000.00 per month

Work Location: In person