Job Description

For more details Call at 9060001331

We are seeking a dynamic and results-driven

Store Manager to oversee the daily operations of our retail store

in the FMCG (Fast-Moving Consumer Goods) sector. The ideal candidate will have experience in managing a retail environment, with a strong focus on sales growth, customer satisfaction, and operational efficiency. As the Store Manager, you will be responsible for leading a team, driving sales targets, managing inventory, and ensuring exceptional service standards.

Key Responsibilities:

Retail Operations Management:

Oversee the daily operations of the store, ensuring it runs smoothly and efficiently. Implement store policies, procedures, and best practices to ensure the highest level of customer service. Ensure the store meets all safety and regulatory requirements. Monitor and maintain store cleanliness, visual merchandising, and stock replenishment.

Team Leadership and Development:

Lead, motivate, and manage a team of sales associates, cashiers, and other store staff. Conduct training, development, and performance management to ensure the team delivers exceptional customer service and meets store targets. Assign tasks, schedule shifts, and ensure optimal staffing levels to meet business needs. Foster a positive and productive work environment to enhance team morale and performance.

Sales and Profitability:

Develop and execute strategies to meet or exceed sales targets and KPIs (Key Performance Indicators). Monitor daily sales performance and take corrective actions as necessary to achieve goals. Analyze customer buying trends, product performance, and market conditions to maximize sales. Drive promotional campaigns, seasonal events, and product launches to increase sales.

Inventory and Stock Management:

Oversee inventory management, including stock ordering, replenishment, and stock rotation to minimize stockouts and overstocks. Maintain accurate inventory records and conduct regular stock audits to ensure accuracy. Work with suppliers and distributors to manage stock levels and ensure the availability of key products. Identify and resolve any stock discrepancies or issues.

Customer Service:

Ensure a high standard of customer service is delivered consistently by all team members. Handle customer complaints, issues, and feedback in a professional and timely manner. Drive customer loyalty programs, promotions, and events to improve customer satisfaction and retention.

Financial Management:

Control store expenses, including labor costs, utilities, and supplies, to ensure profitability. Prepare and analyze sales reports, budgets, and forecasts to assess the financial performance of the store. Monitor cash handling, loss prevention, and store security to reduce shrinkage.

Reporting and Administration:

Prepare and submit regular reports on sales, inventory, staffing, and other store-related matters to senior management.
Ensure compliance with company policies and procedures in all aspects of store operations

Job Types: Full-time, Permanent

Pay: ₹14,395.81 - ₹27,000.00 per month

Benefits:

Provident Fund
Work Location: In person