Job Description

Run the outlet like it's your own. Drive sales, keep customers happy, control costs, and lead the team.

Key responsibilities

Manage daily outlet operations: opening, closing, cash, and staff shifts.

Drive sales through display, upselling, and customer engagement.

Maintain high standards of cleanliness, hygiene, and food safety.

Handle customer feedback, complaints, and special requests smoothly.

Monitor stock levels; place orders and avoid shortages or wastage.

Coordinate with production/central kitchen for timely supply.

Ensure proper display of bakery, pastry, and savoury items.

Track daily sales, expenses, and prepare basic reports.

Control pilferage, cash mismatch, and inventory loss.

Train staff on service, product knowledge, and discipline.

Motivate team and maintain a positive work culture.

Ensure compliance with company policies and local regulations.

Skills & qualities

Strong leadership and people handling.

Good communication and customer-first attitude.

Sales-driven and target-focused.

Good with numbers, cash handling, and basic systems.

Calm during rush hours and problem situations.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Paid sick time Paid time off
Education:

Diploma (Preferred)
Experience:

Retail management: 3 years (Required) Microsoft Excel: 3 years (Preferred) ERP systems: 3 years (Preferred) POS: 3 years (Preferred) Food industry: 3 years (Preferred)
Work Location: In person

Expected Start Date: 23/01/2026