Job Description

Position Overview

The Outlet Manager is responsible for the overall management, performance, and operational excellence of the Cake World outlet. This role ensures smooth day-to-day operations, sales growth, staff performance, customer satisfaction, and strict adherence to company standards.

Key Responsibilities1. Sales & Business Performance

Achieve daily, weekly, and monthly sales targets. Monitor product availability, fast-moving items, and introduce upselling techniques. Implement promotions, new product launches, and festive campaigns at the outlet. Analyse sales reports and identify improvement areas.

2. Customer Service Excellence

Ensure high standards of customer service and create a pleasant shopping experience. Handle customer complaints promptly and professionally. Maintain zero pending complaints through continuous follow-up and service recovery.

3. Team Management

Schedule, supervise, and guide outlet staff. Maintain staff grooming standards, punctuality, and discipline. Provide on-the-job training for sales, product knowledge, hygiene, customer service, and SOPs. Encourage team motivation and maintain a positive working atmosphere.

4. Operational Management

Oversee daily shop operations including storefront cleanliness, display arrangements, and product presentation. Ensure strict implementation of SOPs (Sales, Inventory, Hygiene, Cash Handling, Order Taking, etc.). Manage opening and closing duties (SOD/POD). Ensure accurate KOT/Billing process.

5. Inventory & Stock Management

Maintain correct stock levels and ensure no overstocking or stock shortage. Monitor daily wastage and take preventive actions. Check expiry dates, FIFO practice, and ensure quality/quantity accuracy. Coordinate with warehouse for timely product replenishment.

6. Cash & Finance Control

Handle daily cash reconciliation, POS settlement, and maintain zero discrepancies. Submit daily sales reports and financial documents on time. Ensure stock and cash audit readiness at all times.

7. Hygiene & Food Safety

Maintain 100% hygiene and cleanliness in the outlet. Ensure staff follow personal hygiene standards and safety protocols. Comply with FSSAI guidelines and food handling procedures.

8. Compliance & Documentation

Maintain all required registers, documents, training sheets, complaint logs, SOD/POD, and quality checklists. Ensure company policies, rules, and HR guidelines are strictly followed.

Required Skills & Qualifications

Minimum 2-3 years of experience in retail / F&B / bakery outlet management. Strong leadership and team-handling skills. Good communication and customer service skills. Basic computer knowledge (POS, Excel, email). Ability to work under pressure and manage peak hours. Problem-solving and decision-making abilities.

Key Performance Indicators (KPIs)

Daily Sales Achievement Walk-In Growth New Product Sales % Zero Pending Customer Complaints Staff Grooming & Punctuality Wastage Control % Stock Accuracy Zero Cash/Inventory Discrepancy

Working Conditions

Flexible to work shifts, weekends, and festival seasons. Ability to manage long standing hours in a retail environment.
Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person