Job Description

Position Title: Retail Outlet Incharge




Department:


Retail


Work Location:


Retail Outlets




Grade:


Assistant Officer/Officer


Travel Required:


Yes




Reporting to:


Administrative:


Cluster Incharge


Reported by:


Customer Care Assistant (CCA)
Helpers




Functional:


Cluster Incharge




Minimum Job Requirements




Educational Qualification:


Graduate




Experience:


2 - 5 yrs. of Retail outlet experience in footwear




Any additional requirement:





Purpose of the Position (Job Summary)

• This position is responsible for the P&L of a Retail Outlet. He/She is accountable for achieving the target, maintaining stocks, cash transaction, and settlement of all claims and complaints. He/She provides direction and leadership to the outlet staff.

• Responsible for achieving sales target
• Responsible for managing complete store operations including roll out of product promotion schemes
• Responsible for managing all cash transactions at the outlet. (sale & deposit in bank should be reconciled)
• Responsible for proper cost control (keeping a check on daily expenses at outlet)

• Address customer needs & advice on right products
• Ensuring settlement of warranty claim of the customers
• Attending to the dispatch related queries of the customers

• Monitoring performance of CCA and Helpers to ensure that all the customers are attended properly
• Ensuring staff reports on time and maintains grooming standards issues by the Company
• Ensure continuous learning & development of team through trainings, feedback, etc.

• Periodical checking of inventory in the outlet
• Maintaining ledger for material incoming to and out going from outlet and ensuring proper rotation of stock
• Handling all opening & day end processes of the store
• Responsible for proper display & hygiene at store.
• Responsible for generation of Daily sales report, cash report, monthly closing report etc.
• Ensuring roll out of company issued guidelines like VM etc.
• Receipt & dispatch of sales promotional material like samples, gifts & stationary etc.

• Selling skill
• Basic computer skills
• Analytical skills
• Product Knowledge

• Managerial ability
• Customer Focus
• Collaboration
• Result Orientation
• Adaptability

• Sales Achievement (Achievement against Targets.
• Growth Value (Growth Against Last Year Respective Month)
• Audit Report
• Liquidation
• Electrical Expense Control

• Improve Adherence to key sales process.
• Customer Service

• Cluster Incharge, CCA, and Helpers
• Supply Chain
• Finance
• Sales (Area Sales Managers)

• Customers