Job Description

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Operations:
Maintain store stability by complying with legal requirements.
Initiate, coordinate, and enforce retail operational policies and procedures.
Implement and maintain policies for sales plans, cost control, shrinkage management, audit compliance, and people management.
Contribute to future strategic and operational development.
Plan, identify, communicate, and delegate key responsibilities to ensure smooth retail operations.
Sales:
Increase sales and maximize profitability while reducing costs.
Drive sales improvements through analysis and support.
Propose measures to improve operational performance.
Review sales results against targets and budget regularly.
Staff:
Ensure fulfillment of store operations requirements, including scheduling and task assignment.
Assist in recruitment, selection, orientation, and training of staff.
Coach, counsel, discipline, and appraise staff to maintain high performance.
Ensure a safe and clean environment for staff.
Communicate commercial information to all staff.
Develop sales staff and support areas to optimize sales and profits.
Promote a coaching culture and diversity within the team.
Lead the store team to deliver a profitable business.
Ensure high customer awareness and product knowledge among staff.
Collaborate with the Training Department for sales and product training development.
Merchandise:
Formulate pricing policies and review merchandise activities.
Market merchandise by studying advertising, sales promotions, and display plans.
Secure merchandise through effective security systems and measures.
Maintain high international merchandise standards.
Collaborate with the Buying Department to ensure appropriate range and stock levels.
Financial:
Achieve financial objectives by preparing budgets, analyzing variances, and initiating corrective actions.
Maximize sales and profitability for the company.
Set monthly targets and annual budgets, and update forecast results.
Customers:
Identify current and future customer requirements by establishing rapport with potential and actual customers.
Ensure a safe and clean environment for customers.
Consider customer needs, shopping habits, and competitor activity.
Use internal and external data to initiate business changes and create a customer-focused culture.

Skills Required