Job Description

Job Summary

The Retail Operations Manager - Jewellery is responsible for overseeing day-to-day retail operations across jewellery stores to ensure operational excellence, sales growth, brand standards, and exceptional customer experience. This role focuses on store performance, inventory control, compliance, staff productivity, and profitability while maintaining the highest standards of luxury retail and security.

Key Responsibilities

Store Operations & Performance

Oversee daily operations of multiple jewellery retail stores Ensure smooth store functioning, adherence to SOPs, and brand guidelines Monitor store KPIs including sales, conversion, ATV, inventory turns, and shrinkage Drive operational efficiency to maximize profitability
Sales & Customer Experience

Support store teams in achieving sales targets and business goals Ensure superior customer service aligned with luxury jewellery standards Implement initiatives to improve customer engagement and loyalty Handle escalated customer issues and ensure satisfactory resolution
Inventory & Stock Management

Oversee inventory planning, stock availability, and replenishment Ensure accurate stock records, audits, and cycle counts Manage high-value jewellery inventory with strict security protocols Minimize losses, damages, and pilferage
Team Management & Training

Supervise, coach, and support Store Managers and sales teams Ensure proper staffing, scheduling, and productivity Identify training needs and coordinate product, sales, and compliance training Drive performance management and employee engagement
Compliance & Security

Ensure compliance with company policies, legal regulations, and audit requirements Maintain strict security measures for high-value merchandise Coordinate store audits, safety checks, and risk mitigation
Visual Merchandising & Brand Standards

Ensure consistent visual merchandising and display standards across stores Coordinate store openings, renovations, and seasonal changes Maintain brand image and luxury presentation
Reporting & Analysis

Prepare and review operational and sales reports Analyze trends and recommend corrective actions Provide insights to senior management for strategic decisions

Qualifications & Experience

Bachelor's degree in Business, Retail Management, or related field 2-3 years of retail operations experience, preferably in jewellery or luxury retail Experience managing multiple store locations Strong understanding of jewellery retail operations, inventory control, and security

Skills & Competencies

Strong leadership and people management skills Excellent analytical and problem-solving abilities Knowledge of jewellery products, gold/diamond handling, and compliance Strong communication and stakeholder management High attention to detail and operational discipline
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund
Work Location: In person