Developing store strategies to raise customers pool, expand store traffic, and optimize profitability
Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
Ensuring high levels of customers satisfaction through excellent service
Location:
Kundalahalli Gate, Bengaluru
Experience Required:
Minimum [2 years] in store operations and sales
Driving Skills:
Mandatory (Valid Driving License)
About The Role:
We are seeking a highly motivated and detail-oriented Store Operations Manager to oversee day-to-day operations at The Car Laundry. The ideal candidate will ensure smooth store functionality, manage the team effectively, and deliver excellent customer service while driving store-level revenue and walk-in sales.
Key Responsibilities:
Store & Team Management:
Maintain cleanliness of the store and machines.
Ensure the team is allocated tasks efficiently.
Monitor and enhance store-level revenue, walk-in sales, and overall customer satisfaction.
Vehicle Handling:
Oversee car receiving and task allocation to the team.
Prepare checklists and update car statuses regularly.
Upload car interior, exterior, and progress pictures in the group.
Customer Engagement:
Conduct vehicle inspections before delivery.
Communicate with customers regarding delivery timelines.
Handle payment collection and ensure exceptional customer experiences.
Delivery & Logistics:
Arrange drivers for vehicle delivery.
Close the store at the end of the day efficiently.
Inventory & Maintenance:
Update stock requirements and report maintenance issues promptly.
Requirements:
Proven experience in store sales and operations management.
Ability to drive and possess a valid driving license.
Strong organizational and communication skills.
Team leadership and customer service experience.
What We Offer:
Competitive salary and benefits.
Opportunity to work with a growing and dynamic team.
Hands-on experience in the automotive care industry.