Job Description

We are seeking an experienced Retail Operations Head to oversee and manage the end-to-end operations of our multi-store retail chain in Madurai. The ideal candidate will ensure smooth store operations, drive sales performance, optimize inventory, implement SOPs, manage teams, and ensure excellent customer experience across all outlets.
Key Responsibilities
Oversee day-to-day operations of all retail outlets in the region
Monitor store performance, sales targets, footfall, conversion rates, and profitability
Implement and enforce Standard Operating Procedures (SOPs)
Manage store managers, supervisors, sales staff, and support teams
Drive visual merchandising, brand standards, and store presentation
Ensure optimum inventory planning, stock availability, and shrinkage control
Plan and execute retail promotions, offers, and seasonal campaigns
Conduct store audits and operational reviews
Ensure excellent customer service and handle escalations
Coordinate with supply chain, HR, marketing, and finance teams
Implement training programs for staff performance improvement
Drive new store openings, expansion plans, and process improvements
Monitor competition and execute strategies to improve market share
Ensure compliance with statutory and company policies
Requirements
Core Retail Skills
Retail Chain Management
Multi-Store Operations
Store Performance Monitoring
P&L Ownership
Inventory & Stock Management
Visual Merchandising
Customer Experience Management
Retail Audits & SOP Implementation
Team Leadership & Staff Coordination
Vendor & Supply Chain Coordination
Management & Analytical Skills
Sales Forecasting
Budgeting & Cost Control
Problem Solving & Decision Making
Data-Driven Operational Analysis
Process Optimization
Task Delegation
Reporting & Documentation
Benefits
#RetailOperationsHead
#RetailJobs
#MaduraiJobs
#StoreManagement
#RetailChainStores
#OperationsHead
#RetailCareers
#HiringNow
#RetailLeadership
#AreaManagerJobs
#TeamManagement

Skills Required