Job Description

Job Title: Retail Operations Excellence Manager - ROYCE'

As the Retail Operations Excellence Manager for ROYCE' Chocolates, you will be responsible for ensuring operational excellence across Exclusive Brand Outlets (EBOs), Multi-Brand Outlets (MBOs), Shop-in-Shops (SIS), dark stores, and e-commerce channels. The role demands a strong focus on optimizing store operations, inventory management, customer experience, training, and e-commerce/quick commerce execution. You will also play a pivotal role in driving corporate sales, managing audits, budgeting, and aligning with the brand's growth trajectory in India.

Requirements:

Implement and monitor SOPs to optimize store operations in a high-growth environment, ensuring compliance with visual merchandising, maintenance, health, and safety regulations. Manage and maintain company resources including furniture, fittings, POS, hardware, and vendor relationships. Ensure timely replenishment, inter-store transfers, and warehouse coordination to maintain stock availability across channels. Drive FIFO and expiry management across all formats, ensuring zero wastage. Plan, schedule, and oversee training sessions to enhance team skills, rolling out new initiatives across all store formats. Identify manpower gaps and work with City Operations Managers and HR to optimize team efficiency. Enhance customer experience in stores, quick commerce, and e-commerce by implementing feedback-driven improvements. Manage e-commerce operations including order fulfillment, vendor/courier partnerships, and customer query resolution. Drive quick commerce sales with effective ad planning in collaboration with the marketing team. Build and maintain corporate sales accounts, create proposals, and drive bulk order revenue. Conduct audits, track expenses, reconcile sales/inventory, and prepare dashboards/KPIs for review. Manage operational budgets, optimize expenses, and ensure profitability. Forecast sales, set store targets, and design/store incentive structures. Drive accountability through reconciliations and reporting across retail operations.
Candidate Qualifications & Skill Requirements:

Minimum 6 years of experience in retail operations. Background in QSR or hospitality preferred. Strong written and verbal communication skills in English. Proven ability to multitask, manage projects independently, and problem-solve effectively. Strong relationship management skills with internal and external stakeholders. Ability to thrive in a fast-paced, growth-oriented environment.
Location: Mumbai (extensive travel required)
Reporting Manager: Brand Director
Timeframe: Immediate

About us:

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes ROYCE' Chocolate - a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts - a marketplace for curated gourmet gifts, Ligne Roset - a luxury French contemporary furniture brand, and Jacadi Paris - a luxury French children's wear brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Job Type: Full-time

Pay: Up to ?85,478.22 per month

Experience:

Work : 6 years (Required)
Work Location: In person