Job Description

Retail Operations Manager - Female

Technical & Functional Skills

Retail operations management i

n a

shopping centre / lifestyle centre environment

Contract management & coordination with legal teams

Tenant relations & leasing coordination (move-in/move-out, fit-outs)

Compliance management (fit-out guidelines, statutory compliance, fire & safety audits)

Store performance analysis (sales, trading density, category performance)

Marketing coordination for category promotions & low-performing brands

Event setup coordination as per brand/design guidelines

Collections follow-up (rents, outstanding invoices, vouchers)

MIS & reporting (TD report, sales analysis, competitor benchmarking)

Database management (retailer contact info, issue tracking)

Soft Skills

Strong communication & interpersonal skills for tenant liaison

Attention to detail & organizational skills

Problem-solving & conflict resolution abilities

Time management & ability to work independently with minimal supervision

Relationship building with tenants, retailers, and internal teams

Customer service orientation

Proactive, with strong initiative and work ethic

Tools / Systems (Preferred)

MS Office (Excel, Word, PowerPoint) - strong reporting & analysis capability

CRM or retail management software (if any used by the company)

Sr. Executive/Assistant Manager - Retail Relations

Technical & Functional Skills

Retail operations management in a shopping centre / lifestyle centre environment

Contract management & coordination with legal teams

Tenant relations & leasing coordination (move-in/move-out, fit-outs)

Compliance management (fit-out guidelines, statutory compliance, fire & safety audits)

Store performance analysis (sales, trading density, category performance)

Marketing coordination for category promotions & low-performing brands

Event setup coordination as per brand/design guidelines

Collections follow-up (rents, outstanding invoices, vouchers)

MIS & reporting (TD report, sales analysis, competitor benchmarking)

Database management (retailer contact info, issue tracking)

Soft Skills

Strong communication & interpersonal skills for tenant liaison

Attention to detail & organizational skills

Problem-solving & conflict resolution abilities

Time management & ability to work independently with minimal supervision

Relationship building with tenants, retailers, and internal teams

Customer service orientation

Proactive, with strong initiative and work ethic

Tools / Systems (Preferred)

MS Office (Excel, Word, PowerPoint) - strong reporting & analysis capability

CRM or retail management software (if any used by the company)

Educational Background

MBA (Hospitality / Marketing / Retail Management) or equivalent

3-5 years' experience in retail community/

shopping center operations

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹90,000.00 per month

Benefits:

Provident Fund
Work Location: In person