Job Description

:
This role is for one of the Weekday's clients
Min Experience: 5 years
Location: Gurugram
JobType: full-time
We are seeking an experienced and performance-driven Retail Manager to oversee end-to-end retail operations, drive category performance, and deliver exceptional customer experiences across all retail channels. The ideal candidate will bring strong expertise in retail marketing, operations, multi-channel retail management, and retail sales analysis, with the ability to lead teams, optimize store performance, and drive revenue growth. This role is best suited for professionals with 5-10 years of experience in retail management who thrive in a dynamic, customer-focused, and data-driven environment.
Requirements:
Key Responsibilities
Retail Operations Management

• Oversee daily retail operations to ensure high operational efficiency, adherence to SOPs, and consistent customer service standards.
• Manage store performance, stock levels, inventory accuracy, replenishment cycles, and shrinkage control.
• Implement and improve retail processes that enhance productivity, reduce operational gaps, and strengthen the overall customer journey.
• Lead and mentor store teams, ensuring effective scheduling, training, and performance management.

Retail Marketing & Brand Execution

• Develop and execute retail marketing strategies to increase footfall, improve brand visibility, and maximize customer engagement.
• Coordinate with marketing teams to implement in-store promotions, visual merchandising themes, customer engagement activities, and brand campaigns.
• Ensure alignment between brand identity, store presentation, and customer experience across all touchpoints.

Multi-Channel Retail Management

• Manage and integrate operations across physical stores, online platforms, and marketplaces to deliver a seamless omni-channel experience.
• Ensure consistency in pricing, promotions, and customer experience across all retail channels.
• Collaborate with e-commerce teams to optimize product listings, stock availability, order fulfilment, and customer service.

Retail Sales Analysis & Business Insights

• Analyse sales trends, category performance, customer behaviour, and market dynamics to identify growth opportunities.
• Prepare regular business reports covering KPIs such as sales, conversion, footfall, ASP, ATV, sell-through, and margin contribution.
• Recommend action plans for slow-moving categories, pricing optimizations, assortment planning, and promotional strategies.
• Use data-driven insights to improve product mix, inventory health, and revenue outcomes.

Retail Category Management

• Lead category planning by analysing past trends, customer preferences, and competitor movement.
• Define category strategies, including assortment planning, pricing, promotions, and lifecycle management.
• Work closely with merchandising, supply chain, and vendor partners to ensure timely availability and optimal category performance.
• Drive category-wise profitability through effective SKU rationalization, stock rotation, and demand forecasting.

Requirements

• Bachelor's degree in Business, Retail Management, Marketing, or a related discipline; MBA preferred.
• 5-10 years of relevant experience in retail operations, retail marketing, category management, or multi-channel retail.
• Strong understanding of retail KPIs, inventory dynamics, and store performance metrics.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Proven ability to use data, analytics, and market insights for decision-making.
• Hands-on experience with retail management systems, POS platforms, CRM tools, and sales reporting dashboards.

Skills Required