Job Description

Key Roles and Responsibilities

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1.

Training & Development

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Design, develop, and deliver engaging training programs for new and existing sales staff. Conduct induction programs for new joiners on jewellery basics, store policies, and company standards. Provide regular on-the-job training, role plays, and refresher sessions.
2.

Product Knowledge

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Train staff on 22kt, 24kt, diamond, platinum, and silver jewellery. Educate team on jewellery certifications (e.g., BIS Hallmarking, IGI, GIA). Explain features, benefits, and value propositions of various jewellery collections.
3.

Sales Skills Enhancement

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Coach staff on upselling, cross-selling, handling objections, and closing techniques. Improve customer engagement techniques through storytelling and emotional connect. Reinforce grooming standards and selling etiquette.
4.

Customer Service Training

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Guide staff on handling different customer profiles and delivering superior service. Train on complaint handling, after-sales support, and loyalty building.
5.

Performance Evaluation & Feedback

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Monitor performance during training and provide constructive feedback. Identify skill gaps and develop personalized improvement plans. Coordinate with store managers on staff progress and improvement areas.
6.

Standard Operating Procedures (SOPs)

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Ensure adherence to SOPs across all stores. Conduct training on billing systems, gold weight checking, invoicing, and safety standards.
7.

Reporting & Documentation

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Maintain training records, attendance, and feedback reports. Prepare monthly reports on training activities and outcomes. Share improvement suggestions with HR and Sales Management.

Key Skills

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Excellent communication and presentation skills Strong interpersonal and leadership abilities Patience and adaptability Analytical and problem-solving mindset Proficiency in regional language(s) and English
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person