to lead and manage the end-to-end operations of our luxury retail store in Chennai. The ideal candidate will have an extensive background exclusively in
luxury retail
, strong leadership capabilities, and a deep understanding of premium customer experience standards.
Key Responsibilities
Oversee overall store operations, sales performance, and customer experience.
Lead, mentor, and develop the store team to achieve business goals and maintain luxury service standards.
Drive sales strategy, monitor performance KPIs, and ensure continuous business growth.
Maintain high standards of visual merchandising aligned with luxury brand guidelines.
Build and maintain strong customer relationships, ensuring client satisfaction and retention.
Ensure operational excellence, including inventory management, SOP adherence, and compliance.
Monitor market trends, competitor activities, and provide strategic insights.
Collaborate with HO for promotions, events, and brand initiatives.
Manage budgeting, P&L, and financial reporting for the store.
Required Qualifications & Experience
10 to 20 years of total experience
, exclusively in
luxury retail
(mandatory).
Proven experience in leading retail operations for premium/luxury brands.
Strong leadership, people management, and team-building skills.
Excellent communication skills in
English,Tamil and Hindi
.
Strong business acumen, customer service orientation, and problem-solving abilities.
Ability to manage high-value clientele and deliver a personalized luxury experience.
Preferred Attributes
High level of professionalism, grooming, and brand representation.
Strong interpersonal skills with the ability to engage with VIP clients.
Ability to work in a fast-paced, high-performance luxury environment.
Job Type: Permanent
Pay: ?55,000.00 - ?65,000.00 per month
Benefits:
Cell phone reimbursement
Work Location: In person
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