Job Description

Key Responsibilities



Driving Sales, Profitability, and Gross Margin Growth

Increasing sales and profit through successful leadership, organizational plans, customer service, and outstanding execution of all operational strategies. Managing the business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth. Interacting with customers, observing requirements, and gathering feedback on customer's shopping experience. Training and development of associates on standards and product knowledge. Responsible for the growth of underperformance departments/ trends through a well-documented improvement plan.

Customer Engagement

Ensuring customer engagement with a difference aimed at quality, ideas, acknowledgment, and inspiration, leading to an emotional and loyal brand/customer attachment. Ensuring all associates greet, interact, engage, demonstrate, motivate and manage the customer flow, ensuring an outstanding in-store customer experience and establishing high expectations for excellent customer service. Responsible for satisfactory customer service scores (Mystery Shoppers) and feedback. Maintaining customer requirement data and communicating

Visual/Merchandise presentations

Assisting and providing ideas in crafting window displays related to the brand offering/theme with a clear and creative message. Responsible for ensuring the store merchandising as per brand standards/ guidelines, targeting customer entry, and creating excitement about the exceptionality of the offering. Consistently implementing visual presentation and merchandising standards inclusive of the product presentation, sampling, and lighting in keeping with the current trends, color, and creativity.

Inventory Management

Ensuring all store associates are well trained and compliant with basic inventory management and maintaining the inventory reports of the store. Constantly executing quality inventory with receiving, restocking, transfers, and managing inventory discrepancies. Review and act on stocks and negative SKU reporting. Complying with prescribed in-store/ product cycle counts on a timely and accurate basis. Maintain FIFO

Operations

Weekly updates and presentations mailed to head office about store performance, product feedback, customer feedback, and plans. Ensuring 100% compliance with SOP Responsible for Customer satisfaction. Responsible for recruiting staff, ensuring consistent training, and retaining outstanding talent. * Responsible for associate assessment and recognition of talent.