Job Description

Job Summary

Royal Enfield showroom in Kayamkulam is looking for a Retail Executive / Back of Staff for Sales Department.

Responsibilities and Duties

Primary Responsibilities

Customer Feedback

Collects customer feedback Plans corrective action with CRM

Customer Complaint Management

One point of contact for customer complaints by receiving customer complaints Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) Ensure resolution of customer complaints Tracking of all complaints ensures closure and taking feedback after closure till satisfaction

Lost Case Analysis

Call lost customers - open enquiries for last 3 months Understand reason for the closure Frame action plan with Sales Manager, Delivery Manager a,d Store Head

Others

Updation of email IDs from email bounce Cancellation analysis- once a month on the complete cancellation data for the month

Required Experience and Qualifications

Educational Qualifications:

+2, Diploma / Graduate preferred

Industry:

Auto [ 2 / 3 / 4 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications

Minimum experience: 0 to 2

years preferably in Auto/customer relationship roles

Profile:

Strong focus on customer experience management, adherence to processes and norms

Competencies:

Customer Relationship Management Product Knowledge / Brand Insights Analytical Skills ___________________________________________________________________________ Freshers Also Can Apply. Apply only if you are staying near Mavelikkara, Chennithala or Chengannur. We do not provide any Accommodations & TA. Preference to Female Candidates.

Benefits

If Interested, Kindly Visit our Showroom and Meet the Designated Person below. Sandeep Krishnan Sales Manager Roverz Motors (Royal Enfield) Kayamkulam
Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person