Job Description

At

Dyulokha

, a global lifestyle brand, we're looking for a dynamic leader to head our

Retail & Ecommerce Operations

. This role will oversee the strategic and operational management of our physical stores and digital platforms, ensuring seamless execution, customer satisfaction, and sustained business growth.

Key ResponsibilitiesRetail Operations

Lead and manage

day-to-day store operations

across multiple locations, ensuring adherence to SOPs, compliance, and brand standards. Drive

sales performance, footfall growth, and customer engagement

across stores. Oversee

inventory planning, allocation, and replenishment

to maximize availability and minimize stock-outs. Monitor

store P&L, margins, and operational costs

while improving profitability. Implement

training programs and performance reviews

for retail teams to drive productivity.

Ecommerce Operations

Manage and optimize

Shopify store operations, catalog management, merchandising, and conversion funnels

. Oversee

online order fulfillment, logistics, and last-mile delivery

to ensure customer satisfaction. Drive

digital sales growth through promotions, omnichannel strategies, and seamless integration with retail stores

. Ensure

accurate stock sync

between ecommerce and retail channels. Collaborate with marketing teams to enhance

customer acquisition, retention, and engagement

.

Strategy & Leadership

Develop and execute the

overall retail and ecommerce growth strategy

aligned with the brand vision. Lead and mentor

cross-functional teams

across retail and digital operations. Utilize

data-driven insights

to improve sales, customer experience, and operational efficiency. Foster an

omnichannel culture

, ensuring consistent brand experience across all customer touchpoints.

What We're Looking For

8-15 years of experience in

retail operations, ecommerce, or omnichannel management

. Proven expertise in

P&L ownership, inventory management, and sales growth strategies

. Strong knowledge of

Shopify / ecommerce platforms, retail SOPs, and customer experience best practices

. Experience in

fashion, lifestyle, or consumer goods industry

preferred. Exceptional

leadership, analytical, and problem-solving skills

.
Job Type: Full-time