Job Description

Main Purpose:
This role primarily focuses on providing exceptional customer support for Odoo users within the retail environment, assisting with master data management, pricing management, and troubleshooting system usage. The position also involves managing non-fuel retail product pricing, conducting basket analysis for product combos, and providing minor Odoo technical support and development to ensure smooth non-fuel retail (NFR) operations.
Knowledge Skills and Abilities, Key Responsibilities:
Master Data ManagementManage master data (static data) related to retail operations, including product information, categories, and customer data, ensuring accuracy and consistency across Odoo modules. Zero tolerance for master data errors, maintain the timeliness of price change requests

PricingManage and update price lists for non-fuel retail items within Odoo, ensuring accuracy and consistency. Configure pricing rules, discounts, and promotions in Odoo according to business needs. Complies with all Control standards and available procedures in accordance with the DOA Zero tolerance for price errors, maintain the timeliness of price change requests Confidentially handled pricing and customer information

Basket AnalysisIdentify product groupings and create combos to enhance sales strategies Suggest & implement the product baskets and run a campaign across the country Analyze the performance of the campaign and present incremental growth in revenue

Internal SupportEnsure customer requests are acted upon in a timely manner within service level parameters Promptly escalate any issues to the line manager or supervisors in the affiliates to ensure smooth operations & customer satisfaction Serve as the primary point of contact for internal users requiring support with Odoo retail modules, particularly pricing, master data, and sales functionalities. Provide timely troubleshooting assistance and resolve user issues related to Odoo system performance and functionality. Collaborate with different teams to address system challenges and implement improvements. Deliver training & support to retail staff on Odoo operations, master data handling, and pricing processes. Maintain documentation of support cases, system changes, and training materials.

Reporting & StatisticsProvide regular reports on pricing effectiveness and basket analysis insights to the management Prepare monthly costing & pricing analysis for all products and locations Create & circulate report on support issues & master data quality

QualificationsMinimum bachelor's degree in engineering, business administration, marketing or other similar field Minimum of 2 years of experience in a similar position or a relevant role Experience in customer support or help desk roles, preferably within ERP or retail systems. Experience with retail basket analysis and sales data analytics. Excellent interpersonal skills to support diverse user groups and collaborate cross-functionally. Strong problem-solving skills and ability to communicate technical information clearly to end-users. Excellent interpersonal skills to support diverse user groups and collaborate cross-functionally.

SkillsAdvanced knowledge of Microsoft Office products, particularly MS Excel Knowledge and experience in managing Odoo is a plus Strong analytical, problem-solving and organisation skills, good mathematical skills Ability to work successfully in a matrix organization Good time management to deal with different priorities

Key Cultural FitEntrepreneurial, solution-driven, and thrive in fast-paced retail environments. Ability to break complex challenges into smart, manageable solutions. Have analytical thinking with strong execution to deliver measurable impact. Adapt quickly, act decisively, and work effectively across departments and geographies

Key Relationships and Department Overview:Direct reporting to Team Lead - Loyalty & Retail Operations * Functional dotted reporting line to Africa specialist/SME