Job Description

Key Responsibilities:

Customer Interaction:

Answer customer questions about products, pricing, and store policies in person, over the phone, or through online chat. Actively listen to customer concerns and address issues promptly and professionally. Resolve customer complaints and find solutions to ensure satisfaction. Process returns and exchanges according to company guidelines. Assist with product demonstrations and provide detailed information about features and benefits.

Sales Support:

Promote current sales and promotions to customers Upsell and cross-sell products based on customer needs Assist with checkout process, including handling payments and wrapping purchases

Operational Tasks:

Maintain knowledge of current product inventory and stock levels Keep the sales floor clean and organized Assist with visual merchandising and product displays Utilize point-of-sale system to process transactions accurately Update customer information in the database as needed
Required Skills and Qualifications:

Excellent Communication Skills:

Strong verbal and written communication to effectively interact with customers and address inquiries

Customer Service Focus:

Passion for providing exceptional customer service and building positive relationships

Problem-Solving Skills:

Ability to identify customer issues, troubleshoot solutions, and resolve complaints efficiently

Product Knowledge:

Thorough understanding of the store's product line and features

Basic Computer Skills:

Proficiency in using point-of-sale systems and customer databases

Teamwork:

Ability to collaborate effectively with other retail associates and management

Adaptability:

Flexibility to work various shifts, including weekends and holidays, and adjust to changing priorities
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Work Location: In person

Expected Start Date: 01/08/2025