Job Description

Job Title:

Customer Care Executive - hospitality, retail, or mall backgrounds

.

Location:

Kalyan

Department:

Operations

Reports to:

Sr. Operations Executive

Role Overview

Responsible for managing mall operations, handling retailer and customer concerns, coordinating with internal departments, and ensuring smooth day-to-day functioning.

Qualifications

Any Graduate (MBA preferred) Proficient in MS Office (Excel, Word, etc.) Excellent communication and coordination skills 2-5 years of experience, preferably in the retail/mall industry Minimum Age: 25 years

Key Responsibilities

Handle retailer complaints and coordinate with relevant departments for resolution Prepare, send, and analyze operational reports Organize events for patrons and retail partners Oversee fit-out work and coordinate with project teams for renovations Liaise with MEP, Security, Housekeeping, and Parking teams Maintain snag reports and support weekly review meetings Ensure compliance with government departments and assist in documentation Support financial collections including rent, CAM, and utilities Maintain operational records, reports, and checklists Supervise parking operations, staff attendance, and grooming standards

Working Conditions

Daily reporting to Sr. Operations Executive regarding mall operations On-site role with cross-department coordination
Job Types: Full-time, Permanent

Pay: ₹10,744.78 - ₹25,774.27 per month

Benefits:

Provident Fund
Experience:

Customer care executive: 3 years (Required)
Work Location: On the road