Job Description

:Job Opening: Cards & PaymentsLocation: Hyderabad, ChennaiExperience: 6+ years relevant (including 2+ years as an on-paper team lead)

• Position Type: Permanent

• Location: Chennai, Hyderabad

• Work Mode: On-site

• Preferred Notice Period: 0-30 days

• Leading the BPO team to achieve operational excellence in Retail, Back Office, and Cards & Payment processes.

• Overseeing daily operations to ensure timely and accurate processing of transactions and customer requests.

• Providing guidance and support to team members to enhance their performance and professional growth.

• Monitoring team performance metrics and implementing strategies to improve efficiency and quality.

• Ensuring compliance with company policies, industry regulations, and best practices.

• Collaborating with other departments to streamline processes and improve overall service delivery.

• Identifying and resolving operational issues promptly to maintain high levels of customer satisfaction.

• Developing and implementing training programs to keep the team updated on industry trends and new technologies.

• Conducting regular performance reviews and providing constructive feedback to team members.

• Preparing and presenting reports on team performance and operational metrics to senior management.

• Fostering a positive and collaborative work environment to enhance team morale and productivity.

• Utilizing data analytics to identify areas for improvement and drive process optimization.

• Maintaining up-to-date knowledge of industry developments and incorporating best practices into operations.

• 5 to 8 years of experience in Retail, Back Office, and Cards & Payment.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Proficiency in data analysis and reporting.

• Strong understanding of industry regulations and compliance requirements.

• Ability to work independently and manage remote teams effectively.

• Experience in implementing process improvements and automation is a plus.

• Detail-oriented and able to handle multiple tasks simultaneously.

• Proactive approach to problem-solving and decision-making.

• Adaptability to changing business needs and priorities.

• Customer-centric mindset and focus on delivering high-quality service.

• Proficiency in using relevant software and tools for BPO operations.

• Strong commitment to continuous learning and professional development.

2COMS