Job Description

About Kimirica

Kimirica is a modern luxury brand offering premium self-care, personal care, and gifting experiences. Crafted with thoughtful ingredients, heartfelt stories, and elevated aesthetics, Kimirica products are designed to bring everyday indulgence to life. Our retail stores reflect this philosophy through immersive, hospitality-driven customer experiences.

Role Overview

We are seeking a dynamic, customer-centric

Assistant Store Manager / Store Manager

to lead our luxury retail store operations. The role requires exceptional leadership, refined communication skills, and a strong sense of premium customer service. The ideal candidate will ensure store excellence while consistently delivering the Kimirica brand experience.

Key Responsibilities:

Store Operations

Oversee daily store functioning to maintain a premium, well-organized, and customer-ready environment. Ensure

visual merchandising

standards are met and aligned with brand guidelines. Monitor inventory levels, stock movement, replenishment cycles, and coordinate with warehouse/HO. Manage store opening & closing procedures, cash handling, and daily sales reporting.

Sales & Customer Experience

Drive sales performance by achieving

monthly revenue targets

and improving conversion rates. Deliver

exceptional luxury customer service

, personalized recommendations, and product knowledge. Handle escalations, queries, and VIP customer interactions with professionalism and warmth. Build strong customer relationships to maximize repeat business and loyalty.

Team Management

Lead, motivate, and mentor the store team to achieve individual and store KPIs. Conduct regular training on product knowledge, grooming, sales behavior, and brand standards. Maintain staff schedules, attendance, performance reviews, and discipline protocols.

Brand Representation

Uphold Kimirica's luxury identity through store hygiene, ambiance, and guest engagement. Execute marketing activations, sampling activities, and in-store brand events.

Reporting & Coordination

Provide daily/weekly sales reports, customer insights, and market feedback to management. Ensure compliance with retail SOPs, audits, and operational guidelines.

RequirementsEducation & Experience

Graduate in any discipline; MBA preferred.

3-8 years

of experience in retail, preferably in

luxury beauty, skincare, lifestyle, or premium fashion

. Experience as

Assistant Store Manager or Store Manager

in a customer-focused environment.

Skills & Attributes

Strong communication and interpersonal skills with a refined, polite demeanor. Excellent leadership, team management, and conflict resolution skills. Good understanding of sales analytics, store operations, and CRM tools. Passion for luxury retail, customer service, and brand storytelling. Presentable, well-groomed, and aligned with luxury brand etiquette.

Key Performance Indicators (KPIs)

Sales target achievement Customer satisfaction & retention Visual merchandising compliance Store audit scores Team performance and training effectiveness Inventory accuracy and shrinkage control

Why Join Kimirica?

Opportunity to work with a

fast-growing luxury brand

Inspiring and aesthetically elevated work environment Career progression within modern retail Employee discounts & brand experiences
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Life insurance Paid time off Provident Fund
Work Location: In person