Job Description

Job Summary

The Restaurant Manager is responsible for overseeing all aspects of restaurant operations to ensure excellent guest satisfaction, efficient staff performance, and profitability. This role involves managing both front-of-house (FOH) and back-of-house (BOH) operations, maintaining quality and safety standards, and leading, training, and motivating the team.

Key Duties & Responsibilities

*Customer Service / Guest Experience

Set and uphold high standards for guest service.
Handle customer complaints, feedback, and ensure resolution in a timely and positive manner.
Monitor dining environment (cleanliness, ambiance, staff behavior) to ensure a welcoming experience.

Operations

Ensure compliance with health, safety, and food sanitation standards.
Oversee inventory management: track supplies, order goods, manage deliveries, and control waste.
Manage equipment maintenance and ensure all operational areas are functioning properly.
Manage restaurant's financial performance: labour costs, food costs, forecast sales, budget adherence.
Human Resources / Staff Management

Create staff schedules, manage shifts, ensure adequate coverage, including during busy periods.
Mentor and coach employees; maintain morale and reduce turnover.
*Marketing & Business Development

Help plan and execute promotional activities, marketing campaigns, or community engagement to drive sales.
Monitor customer trends, feedback, and competition to suggest improvements to menu, service, or operations.
*Administration & Reporting

Maintain records: sales, expenses, payroll, inventory, health & safety compliance.
Prepare regular reports for owners or senior management on performance metrics.

Required Skills & Qualifications

Proven experience in restaurant management or high-level supervisory role.
Strong leadership and team-building skills.
Excellent customer service and communication skills.
Knowledge of food safety, hygiene, and labour regulations.
Good financial acumen -- ability to manage budgets, forecast, control costs.
Ability to work flexible hours -- weekends, evenings, holidays as needed.

Education & Experience (Optional / Preferred)

Diploma or degree in Hospitality Management, Business Management, or a related field.
Previous experience in a similar restaurant type (casual dining, fast food, fine dining etc.).

Working Conditions

Must be able to stand, walk, and move around for long periods.
Will often work during peak meal times, weekends, and holidays.
May be required to handle stressful situations (high customer volumes, staff issues, etc.).
Working hours is 11.00am to 11.00pm, weekly six days of working.
Job Types: Full-time, Fresher

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Food provided
Work Location: In person